“I have the Ring Spotlight cam plus outdoor indoor wireless battery with a solar device. The spotlight no longer comes on. I don’t know. How do I resolve this?I’m trying”
Answer This Question
1-1 of 1 Answer
Hi Marco. Thank you for taking the time to ask this question. If the lights are not turning on, you can try rebooting the device. Open the Ring app. Tap the menu (☰). Tap Devices. Select the device you want to reboot. Make sure it's connected to wifi. Tap the Device Health tile. Scroll down to Reboot This Device and confirm your selection. Give your Ring device a few minutes to start up. You can also try pressing and holding the setup button on the top of the camera for 20 seconds. Follow the steps in the Ring app to reconnect the device to your network. Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Amilia from Ring.
Sorry, there was a problem. Please try again later.