Questions & Answers

Q: QuestionIf you have the spotlight cam can you take a picture of someone that’s in your yard from your phone

Asked 3 years ago by Wen.

• A:Answer Yes you can get stills from the video

  Answered 3 years ago by ChaosVerified Purchase

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Q: QuestionHow high up can it be mounted and still allow the spotlight feature to work properly? I’m looking to install on the top soffit to allow for maximum coverage in my front yard. Roughly 26’

Asked 3 years ago by Kirk.

• A:Answer Hello Alex, Spotlight Cam works great at about 9-12 feet from the ground, your Spotlight Cam can cover a wide visual area, as well as capture HD video of visitors' faces. When Spotlight Cam is mounted too high, it often gets angled sharply downwards. This can work if you're only looking to detect motion in a very small area, but more often than not results in not detecting approaching visitors or capturing the top of heads when the motion sensors are triggered: https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. All the best, Antonio from Ring

  Answered 3 years ago by Ring

  
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Q: QuestionHi. Can i use this camera outside US?

Asked 3 years ago by Bevska.

• A:Answer Yes I have mine outside, the rain did not affect it.

  Answered 3 years ago by BabaVerified Purchase

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Q: QuestionCan the wireless camera be configured with the solar powered accessory?

Asked 3 years ago by Brian.

• A:Answer Yes. It can. I have one on my Pergola in the backyard with a solar panel and it works great. Nice thing is I don't have to change the batteries. LOL!

  Answered 3 years ago by SkyGrannyVerified Purchase

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Q: QuestionHow is it mounted?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer I mounted mine into the molding under the rain gutter. It was super easy I also use the solar panel with it.

  Answered 3 years ago by Beveragebar

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Q: QuestionDoes it record the footage when motion is triggered?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Hello, Great question. Yes, the Ring Spotlight Camera will record with motion is detected. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionDo they come with solar panels ? Or just the rechargeable battery pack ?

Asked 4 years ago by Pook.

• A:Answer They do not come with solar panels. I recommend buying a solar panel from Ring.

  Answered 4 years ago by CleanerdishesVerified Purchase

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Q: QuestionDoes the light have a dusk to dawn feature or does it only come on when motion is detected?

Asked 4 years ago by Beachgirl.

• A:Answer Only at night when motion is detected.

  Answered 4 years ago by Fred

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Q: QuestionMy camera coverage includes a street. I don't want to surprise or distract drivers. Can the light feature be turned off.

Asked 4 years ago by Driver.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Lights can be turned on/off manually and through settings. Also recommend checking your sensitivity settings to resolve the issues of cars activating your device.

  Answered 4 years ago by ACPer

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Q: QuestionI am needing a camera to place on a barn at our farm. There is no electricity or wifi available there. Would these work?

Asked 4 years ago by Tina.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer This can be battery operated, however, you will need Wu-if for full functionality.

  Answered 4 years ago by ACPer

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Q: QuestionWhen I purchase the 2 packs, can I put one at my house and another at another residence? Will I be able to monitor the one at my home and have someone monitor the one at the other residence?

Asked 4 years ago by Tasha.

• A:Answer Hello Tasha, Great question! Yes, you are able to split up the two Spotlight Camera devices and have two separate "owners" for each of the devices. One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. It keeps your devices from being reset or reassigned in cases of theft, and allows you to safely and securely transfer the physical control of a Ring device as the result of a sale or a move. We invite you to reach out at https://community.ring.com/ if you have any further questions regarding Ring device ownership. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: Questionrecord online ring camera

Asked 4 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Hello, Great question. The Ring Spotlight Camera has the option to store recorded videos with our Ring Protect Plan. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila, with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionCan I mount to an existing electrical box

Asked 4 years ago by Pete.

• A:Answer Yes. This is actually the easiest way.

  Answered 3 years ago by WillVerified Purchase

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Q: QuestionWill the ring spotlight cam wire free operate with 5g or only 2.4g wifi?

Asked 4 years ago by Ohnojoe.

• A:Answer Only2.4 gb

  Answered 4 years ago by CapFamilyVerified Purchase

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Q: QuestionAre these cameras POE capable?

Asked 4 years ago by John.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Yes

  Answered 3 years ago by Geonan

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Q: Questionhow many different cameras can you put on your one smart phone? and is it easy to switch between them?

Asked 4 years ago by ring1456.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer I have two different ring cameras set up on the app. On the home screen it displays two small screens, each one shows the love camera feed. Simply click on either screen and it takes you to a full screen live feed.

  Answered 4 years ago by Jav50

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Q: Questioncan you add a solar battery to the battery powered spot light camera?

Asked 4 years ago by Esther.

• A:Answer Yes

  Answered 4 years ago by Create

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Q: Questioni just moved in to a new place and there is a RING camera on the house. can it be reprogramed so i can use it ?

Asked 4 years ago by sparky.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Yes you can. You download the ring app. You take pictures of the bar code on the inside of the camera where the batteries are stored. Then you link them together and hook to the WiFi at your place. All done.

  Answered 3 years ago by Oodlydoodleywad

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Q: QuestionWhat is the distance the motion detector can sense up to? Or the range that it can be triggered?

Asked 4 years ago by Em.

• A:Answer Not sure of an actual measurement but it’s pretty far. And you can tailor the morion zones to suit your needs.

  Answered 3 years ago by WillVerified Purchase

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