“Is there a WiFi receiver that is required in my old doorbell to make the chimes ring. When I hardwired my Ring with my old doorbells wire, the door bell no longer rings.”
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Hi Ken, Great question! No, there is not a receiver required for your old doorbell. There are a couple of things to check if your Ring Video Doorbell 3 is not ringing your internal chime kit. First, you'll want to be sure your chime kit is compatible. You can find a list of compatible chimes in our support center: https://support.ring.com/hc/en-us/articles/360044683012-Ring-Video-Doorbell-3-Chime-Kit-Compatibility-List. The next thing you will want to do is enable the chime kit settings through the Ring app. To do this, open the Ring app, click on your Ring Video Doorbell 3, click on Device Settings, then go to In-home Chime Settings. Here you will find options to customize for the type of chime kit you have in your home. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the Best, Nicole with Ring
Sorry, there was a problem. Please try again later.I would suggest double checking the connection you made when you hardwired the doorbell. I had the same issue and it turns out I had loosened the connection when attaching the wired Ring to the wall. I took it back off, retightened the wire connectors and was good to go.
Sorry, there was a problem. Please try again later.To make your original doorbell chimes ring, you have to go to Settings>Device Settings>In-home Chime Settings>Advanced Settings. At this page, you can select your chime type, Mechanical or Digital. After this, it should work with your in-home system when the Ring button is pushed. Of course, Ring would probably prefer you buy their stand along Ring Chime that plugs in to the wall and makes a doorbell sound for you within the house, which is why they made it so difficult to figure out.
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