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Hello, It is possible that your home's internal chime kit is not compatible with this device. The Ring Video Doorbell (2020 release) is compatible with AC-powered door chimes operating between 8-24 volt AC transformers, but is not compatible with wireless door chimes or any chime/intercom system using a DC transformer. This is a list of doorbell chimes we have tested and confirmed work properly with this device: https://support.ring.com/hc/en-us/articles/360053138112-Ring-Video-Doorbell-2020-release-Chime-Kit-Compatibility-List. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring
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