“I purchased this exact SKU and mine did not come with installation tools OR mounting bracket - the directions say to only use the Mounting Bracket in the box... can you purchase these accessories separately??”
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you should return it. The mounting bracket and tool should be in the box.
Sorry, there was a problem. Please try again later.Hi Neighbor. Your device should have come with the equipment necessary to install the Doorbell. I suggest returning this device for a new one, as it may have been damaged during shipment, causing the tools to not be in the packaging. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
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