Having issue returning to Deck /charging? null

Hello, Thank you for the question and we are sorry about the issue you encountered. Please check if the dock is working or not. The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. If the dock is working and issue persists, please contact out support team for further help.

“Having issue returning to Deck /charging?”

Asked by Orly 1 year ago

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Roborock - S8 Pro Ultra-WHT Wi-Fi Connected Robot Vacuum & Mop with RockDock Ultra Dock - White-Front_Standard

1-3 of 3 Answers

Not at all.
Answered by LaurieP 1 year ago
Sorry, there was a problem. Please try again later.
No, works perfectly
Answered by PariA 1 year ago
Sorry, there was a problem. Please try again later.
Hello, Thank you for the question and we are sorry about the issue you encountered. Please check if the dock is working or not. The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. If the dock is working and issue persists, please contact out support team for further help.
Answered by Roborock support 1 year ago
Sorry, there was a problem. Please try again later.