“We have mounted our tv and adjusted the tilt. When we push the tv flush against the wall, no extension in the arm the tv slowly shifts and angles away from the wall on the right hand side. How do we adjust the mount to prevent this from happening?”
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Something is off-level. Your home's foundation could've shifted over time, which may require the use of shims to adjust. (<$2 at home improvement store). Using a good level would be beneficial in this case.
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