“I bought the Roku Streaming Stick + expressly for HBO app. After 2 days of trying, I cannot get HBO Max, but I can get Prime video and Netflix no problem. HBO says , "error", we can't authenticate this device" . The app won't fit my 2017 Samsung TV”
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Did you try to log in with your password and email. It should work. Mine works fine and I have an off brand tv.
Sorry, there was a problem. Please try again later.Hi, Watchlady! Sorry to hear you're having issues with the HBO Max channel on your Roku Express. You'll want to make sure that the device you're using to authenticate HBO Max is on the same network as your Roku Express. If you're still having issues authenticating HBO Max I would recommend removing the channel and re-adding it to your Roku Express. To remove a channel start by pressing the Home button on your Roku remote. Then move to the right and highlight the channel you wish to remove. Followed by pressing the Star button on your Roku remote to open the options menu. Finally select Remove channel and confirm when prompted. If after you've taken these steps and the problem persists please contact Roku customer support using the link provided here: https://support.roku.com/contactus
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