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The remote with the Express does not have volume control, so you have to use your TV's remote. If you want you can buy the Roku voice remote, which has the TV controls and would work with your Express.
I would recommend:
Sorry, there was a problem. Please try again later.You cannot use the Roku Express supplied remote controller to change the volume. You have to use the TV's remote controller. There are third party remote controllers for Roku that can also control the TV's power and volume.
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