Questions & Answers

Q: QuestionIs the case dust resistant?

• A:Answer This case is dust resistant.

Q: QuestionWhat is the warranty period for the case?

• A:Answer The manufacturer's warranty for both parts and labor is 1 year.

Q: QuestionI tried to call Sahara but never received a return call. I don't understand what the little black piece is with the two circular areas? What is the intent for this piece please?

Asked 5 years ago by Manateelady.

• A:Answer Supposed to be an attachment for watch band to store your air pods.

  Answered 5 years ago by ApplemanVerified Purchase

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Q: QuestionDoes this kit include everything in the picture or just the silicone case for the wireless charging case

Asked 5 years ago by Buddy.

• A:Answer Yes, this kit includes everything in the picture.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes this case support the AirPod Pro Case wireless charging?

Asked 5 years ago by bigflatpanel.

This question was asked about the related product: SaharaCase - Case for Apple AirPods Pro 2 (2nd Generation 2022) - Glow White

• A:Answer Yes . I didn’t even think to test it out and it totally works charging with the case on !

  Answered 5 years ago by Anonymous

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Q: QuestionMine didn’t come with manual as stated. Did others receive one?

Asked 5 years ago by KWP4641.

• A:Answer A User's Guide, Warranty statement, Limitations guide all came with mine. It was the top envelope covering the headphones when the box top pulled off. I am disappointed with Apple though for not having a "User's Manual in Apple Books" yet for Air Pods Pro.

  Answered 5 years ago by MarkRob71

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Q: Questionmy grandson lost one of his ear pod pro and also the case it came in that keeps it charged can anyone buy just the case it came in?

Asked 5 years ago by Bonn.

• A:Answer Yes apple just does not sell them yet so you might have to wait but I am pretty sure they will arrive soon to apple

  Answered 5 years ago by Angel1932

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Q: QuestionDoes it come with air pods

Asked 5 years ago by Anonymous.

• A:Answer Hello, the SaharaCase - Case Kit for Apple AirPods Pro - Black does not include the devices themselves.

  Answered 4 years ago by Support Team - SaharaCase

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Q: QuestionIs the neck strap magnetic?

Asked 4 years ago by Anonymous.

This question was asked about the related product: SaharaCase - Case for Apple AirPods Pro 2 (2nd Generation 2022) - Navy

• A:Answer No its a gummy.

  Answered 3 years ago by MINI

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Q: QuestionCan I engrave my case?

Asked 4 years ago by Anonymous.

• A:Answer I don’t believe so

  Answered 3 years ago by Xfw1228Verified Purchase

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Q: QuestionDoes the changing case come with it? Because I lost my charging case for my air pod pro

Asked 4 years ago by Paola.

• A:Answer No this is just a skin or case for the mag safe charging case

  Answered 3 years ago by Xfw1228Verified Purchase

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Q: QuestionIs this case cover one piece? Or does the lid come off?

Asked 5 years ago by Lori.

This question was asked about the related product: SaharaCase - Case for Apple AirPods Pro 2 (2nd Generation 2022) - Pink

• A:Answer It’s one piece

  Answered 3 years ago by Xfw1228

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Q: QuestionI picked up my case today and did not have an owner manual and unable to get a fit for the over-ear support. Does anyone have a picture showing how the over-ear should fit?

Asked 5 years ago by Fjguida.

• A:Answer Like this https://www.pinterest.com/pin/441282463483878767/

  Answered 4 years ago by Support Team - SaharaCase

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Q: QuestionIs this a charging case?

Asked 5 years ago by Alp622.

This question was asked about the related product: SaharaCase - Case for Apple AirPods Pro 2 (2nd Generation 2022) - Glow White

• A:Answer Nop it’s a battery case protector

  Answered 5 years ago by Yoshisilvas

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Q: QuestionIs this case available in any stores in the Milwaukee and suburbs area, without having to order?

Asked 5 years ago by Tower72.

This question was asked about the related product: SaharaCase - Case for Apple AirPods Pro 2 (2nd Generation 2022) - Glow White

• A:Answer I had to order online from bestbuy.com

  Answered 5 years ago by Nick

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Q: QuestionIs it water proof?

Asked 5 years ago by CeCe.

This question was asked about the related product: SaharaCase - Case Kit for Apple AirPods Pro (1st Generation) - Lavender

• A:Answer It would help keep dust and water out but I wouldn’t consider water proof or submerge in liquids

  Answered 3 years ago by Xfw1228

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Q: Questionhow much likes for a pair of free airpod pro’s i want to know

Asked 5 years ago by likes.

This question was asked about the related product: SaharaCase - Case for Apple AirPods Pro 2 (2nd Generation 2022) - Glow White

• A:Answer A lot I assume, since there over $265.

  Answered 5 years ago by Kyle

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