“We set to temperature 425 degrees and hit START to preheat. About 5 minutes into the preheat we noticed a strong smell like burning plastic and then heard a crack. Opened the door and saw the glass had shattered. Any idea as to cause?”
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Hi Omibashu, we understand your concerns with the Microwave. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
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