“Did anyone else receive theirs with missing paperwork? We ordered ours online and upon opening it noticed that it had no product manual, installation instructions or even a template included. I'm wondering if anyone else had this issue?”
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Hi RaeDrew. Thank you for reaching out regarding Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave user manual. Regarding your concern, let me go ahead and assist you by providing you with the link to your user manual. Here is the link to your user manual. https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144426668 ^Camille
Sorry, there was a problem. Please try again later.My Samsung microwave also didn't come with a template. I contacted Samsung and they told me to contact J&J Parts. I contacted J&J and they told me that they don't carry the mounting template! How does Samsung expect people to install this microwave? I think I will return the microwave since I can't install it and purchase a GE. They come with a template.
Sorry, there was a problem. Please try again later.Same here. No paperwork or template. When I spoke to Samsung they said there is no template intended to come with it, even though the manual online references one.
Sorry, there was a problem. Please try again later.Hi RaeDrew, Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who can help determine the best means of replacing missing parts or information for your MC17J8000CS Microwave. Thank you, Ms. Samsung
Sorry, there was a problem. Please try again later.You can download a copy of the manual by entering the model # (MC17J8000CS) on the manufacturer's website. Thanks!
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