“I bought an open box unit. However, the brackets and hardware is misssing. Where can i go to get the replacements? I trird samsungparts.com but there is nothing listed there except the manual. Help, please!”
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Hi Reverend75. Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave where you can get replacement parts. Regarding your concern, I understand you have already checked our Samsung parts website; however, the parts needed are already available as I check right now. I suggest you contact our Samsung parts team to assist you further. You can reach them via this contact number: J & J International, Inc. Live Help : 800.627.4368 ( Mon - Fri 9:00 AM ~ 6:30 PM EST ) I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144430596 ^Camille
Sorry, there was a problem. Please try again later.A lot of contractors and folks will just go back to the store or other store that sell this product and ask them to open another box or see if they have the pieces left over from a display model. If you bought it and it was missing pieces, just be upfront and tell them they can either open another box and give you those parts or you will bring in the unit and exchange it for a completely new box that has all the parts. Either way they will send the box with missing parts back to the supplier and the shop is not out any money. Try that. Suggest you also take the box back to another store that sells the same and just say the part were missing and get that exchange there.
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