Questions & Answers

Q: QuestionWhat size hanging bolts do I need? I bought a floor model that didn't come with it.

Asked 8 years ago by Anonymous.

• A:Answer These are specialty items. The manufacturer will send more out to you for free if you call them. If you don't have a manual or can't find the toll free number online your local store where you bought it can get you the number.

  Answered 6 years ago by IowaEngineerVerified Purchase

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Q: QuestionWe are currently remodeling our kitchen. Will be adding this microwave over the stove. Will this microwave vent into the room? Can a Downdraft oven be replace w/aother brand

Asked 8 years ago by Brenda.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

• A:Answer Ir can be vented either way. Directions in doing this are included with the installation instructions.

  Answered 8 years ago by SharbearVerified Purchase

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Q: Questiondoes the product have lights underneath it to light up the range?

Asked 8 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel Yes, this microwave is equipped with lights for the range. I have shared the user manual link below. Please access the link and turn to page 10. https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144428500 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI want to create a oven cabinet that would have the samdung double wall oven and a microwave above it, Can this be mounted in a cabinet over a wall oven? What other accessories for the microwave do i need since ovens are wider (30")?

Asked 8 years ago by Eve.

• A:Answer No, this is only has mounting directions for over the range.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes the power cord for the Samsung ME18H704SFS OTR microwave exit from the top or back? If top, can it be rerouted to exit from the back? We are installing it under shelving not a cabinet.

Asked 8 years ago by Farmhouse.

• A:Answer It exits from the top.

  Answered 8 years ago by 62BonsterVerified Purchase

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Q: Questionmy samsung air vent came on by its self when i was cooking are they suppose to do that

Asked 8 years ago by Anonymous.

• A:Answer Hi, mine came on too. I believe it did because it over heated because of my gas stove.

  Answered 7 years ago by CJ77

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Q: QuestionIs this fingerprint resistant stainless?

Asked 8 years ago by Anonymous.

• A:Answer No, it's not, you can go for Black stainless steel to help with fingerprints but the only brand that has fingerprint proof appliances is the Frigidaire Gallery line.

  Answered 8 years ago by GardoVerified Purchase

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Q: QuestionCan you tell me the dimensions for this unit please

Asked 8 years ago by Towski.

• A:Answer Hi Towski, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel. The dimensions of the range can be found below: Width: 29 7/8 Height: 17 1/16 Depth: 15 9/16 https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144426336 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionThere is an option mode to change some of the user preferences but the manual does not tell you what option 1 , option 2 .....etc is. Can you provide a list of the options by their number please? Thank you

Asked 8 years ago by William.

Q: QuestionDoes it comes with mounting brackets and template or do i have to order separately?

Asked 9 years ago by moore.

• A:Answer Hi moore, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel. Yes, the microwave comes with mounting bracket and the template. I have shared the installation guide link below. Please access the link and turn to page 6. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144489488 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat are the dimensions?

Asked 9 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel. The dimensions of the microwave are found below. Weight: 29 7/8 inches Height: 17 1/16 inches Depth: 15 9/16 inches I have shared the user manual below. Please access the link and turn to page 24 for the complete dimension of the microwave. https://www.bestbuy.com/site/samsung-1-8-cu-ft-over-the-range-fingerprint-resistant-microwave-with-sensor-cooking-stainless-steel-stainless-steel/3901007.p?skuId=3901007 Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144425038 Leo

  Answered 3 years ago by Samsung

  
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Q: Questioncould u tell me if this vents out

Asked 9 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking -Stainless Steel - Stainless steel. Yes, this over-the range microwave can vent out. There are 3 ventilation types this microwave can do. a. OUTSIDE TOP EXHAUST b. RECIRCULATING c. OUTSIDE BACK EXHAUST I have shared the user manual link below. Please access the link and turn to page 11 for the vent types. https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144424726 Leo

  Answered 3 years ago by Samsung

  
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Q: Questiondoesnt pull air through the bottomHas anyone else had this problem of this unit not pulling air through the bottom of the unit. mine was installed I turned the fan to recirculate, but it does not pull air

Asked 9 years ago by Anonymous.

• A:Answer I'm betting you didn't adjust the exhaust vent on to of the microwave in the... back. Yeah the back on top. If you didn't do this it's trying to blow into the bottom of your cabinet.

  Answered 8 years ago by PamunkeyVerified Purchase

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Q: QuestionWhat are the dimensions from the upper cabinet mounting holes on the micro to the back of the microwave?Model ME18H704SFS - A copy of the template that comes in the box would be great?

Asked 9 years ago by Anonymous.

• A:Answer There was a template included for the wall mount and for the upper cabinet holes. No problem.

  Answered 9 years ago by firefighter

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Q: QuestionPrevious model had the dreaded SE error messageI have a Samsung from 2009 and not get an SE error message . I heard this is a common problem and wonder if others have had a similar issue and if so what did you do to resolve it.?

Asked 10 years ago by Leb.

• A:Answer Hi Leb, I'm sorry to hear you're having this issue. "SE" is the Key Short error code. Please try cycling the power by unplugging the microwave or turning the circuit breaker off then on again. If the error code returns, your microwave may require service. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you. Thank you, Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: Questionwhere can i download the templates for top and wall?The manual and templates are missing for my microwave that i bought 2 days ago.I called the samsung and store both said they can't help me.Is there any place that i can download these somewhere?

Asked 10 years ago by Preston.

• A:Answer Hello Preston, Thank you for reaching out and sharing your feedback about your Samsung microwave. We are sorry to hear that you're missing the manual and templates of your microwave. We do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf for the user's manual. You can also check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of the product. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144548826. -Noraina

  Answered 3 years ago by Samsung

  
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Q: Questionwhere can i download the template for top wall?I bought a microwave but it is missing templates for top and wall, I contacted the samsung and store but they said they can't help me. Is there any way to download the template somewhere or any instructions how to install it.

Asked 10 years ago by preston.

• A:Answer You can probably just get or put enough pieces of paper together the size of actual microwave top. Then mark the screw hole location and tape that up so you know where to drill the hole. Using the template from above I ended up having to drill twice, the holes were off by a bit. I think going from under that way would be most accurate since that is how the microwave would go up anyways. Hope this helps and sorry if too late.

  Answered 10 years ago by laoster

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Q: QuestionCan I add a microwave filler kit to this to convert to a 36" over the range?

Asked 4 years ago by cmh.

This question was asked about the related product: Samsung - 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking

• A:Answer This unit already has a filter built in , and it is easy to get to and clean.

  Answered 4 years ago by cooljoe

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Q: QuestionHow do you set clock there’s no function

Asked 6 years ago by Todd.

• A:Answer To set time : Step 1 - press "clock" Step 2 - press the numbers of the time, in example 830 Step 3 - press "clock" again to go from AM to PM or vice versa Step 4 - press "start" & you are finished

  Answered 6 years ago by Dewey

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