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Hello Help, I understand your frustration with this microwave. For further assistance with this issue, please contact Samsung Customer Support via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 4. Toll-free calling: 1-800-SAMSUNG ^Michelle
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