Questions & Answers

Name: Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Black Stainless Steel
Brand: Samsung
SKU: 5812200
Price: 149.99 USD
Rating: 4.3 (1280 reviews)

Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Black Stainless Steel

Model:: MS19M8000AG; |
SKU:: 5812200

User rating, 4.3 out of 5 stars with 1280 reviews.

Highly rated by customers for:

Clearance

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Questionso I have a question, first time owning a Samsung - is it normally loud when in use, I don't think I had to do anything to it before use, the thing inside turns but it just makes loud noise when in use - anyone else? is this normal?
Asked 6 years ago by GMS28.
- Answer Mine works the same. Read reviews before buying and several mentioned the noise from the rotating turntable. Seems then that this microwave is just loud because the turntable wobbles a little when rotating. I have noticed that when I put a heavy bowl or plate on the table, it makes less noise. Worse is when I am heating up a cup of coffee.
  Answered 6 years ago by Mudz
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QuestionWill this model microwave fit inside the more expensive, but otherwise identical built in model's trim kit? I saw where somebody said that the trim kit for this model is MA-TK8020TG, but that is the built in model's trim kit.
Asked 7 years ago by Gina.
- Answer I bought the custom trim kit from MicroTrim
  Answered 6 years ago by Hdk1161
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QuestionThe plastic on inside of the door window....is it supposed to be peeled off? I have left it on and microwave fogs up.
Asked 7 years ago by Julie.
- Answer Hello Julie, Thank you for reaching out. We appreciate you letting us know your inquiry if the plastic inside this Samsung microwave's door is supposed to be peeled off. We understand that this information may be essential for you to know, and we're here to help. As per checking, the clear, thick sheet that covers the inside of the microwave door should NOT be removed. It has been attached securely and is meant to remain on the inside of the door. Attached is a link to a guide you can check for information about plastic film or cardboard inside Samsung microwaves. https://www.samsung.com/us/support/troubleshooting/TSG01110342/ Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144404725 -Angelica
  Answered 3 years ago by Samsung
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QuestionWhat do I do if my microwave arrived damaged?
Asked 7 years ago by Anonymous.
- Answer Calll the geek squad at Best Buy. They will help ya out.
  Answered 6 years ago by firefly
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QuestionAfter I remove the plastic file on the door, some water or oil will drip on the door after I use it. How can I clean up those dirty spots on the glass, since it is between the glass and the metal grid and I can't reach it?
Asked 7 years ago by Stephen.
- Answer Hello Stephen, to clean your microwave, use mix baking soda and water (1:3 ratio) wipe along the grain of the stainless. Also, to clean inside/outside of the glass its advised to use soap and water. For additional guidance please call us at 1800-Samsung. ^Lizzette
  Answered 7 years ago by Samsung
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QuestionFaulty Plastic Film?
Asked 7 years ago by KP.
- Answer Hi KP, we understand your concerns with the Microwave. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
  Answered 7 years ago by Samsung
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QuestionInterior of door with plastic film not fully attached. Is this normal? The display model at best buy had the same thing. Is there any danger? Please answer, and don't just refer me to a support site. I would appreciate a straight answer.
Asked 7 years ago by KP.
- Answer Hi KP, we understand your concerns with the Microwave. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
  Answered 7 years ago by Samsung
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QuestionWhat is the trim kit model # I can use?
Asked 7 years ago by byte.
- Answer Yes, the kit no. is MS19M8000AG.
  Answered 7 years ago by CommunityAnswer
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Questionis samsung me16h702ses commecially approved to nsf standard
Asked 7 years ago by ydi.
- Answer yes
  Answered 6 years ago by RickD
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QuestionDoes this come in stainless steel?
Asked 8 years ago by Celeste.
- Answer Yes. Black stainless steel.
  Answered 7 years ago by Babs
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Questionwhat are the depth diminsions between the feet? need to see if it will fit my open counter top
Asked 1 year ago by counter1top.
- Answer Hi there, The depth of the microwave is 18 7/16". ^Rodel
  Answered 1 year ago by Samsung
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QuestionWhat is the real door height of the microwave? That is very helpful to me. Thanks.
Asked 3 years ago by Kit.
- Answer 12.5 inches
  Answered 3 years ago by Anonymous
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QuestionIs it a convection microwave ?can we put it underneath of kitchen island in the cabinet??does it have any vent options??
Asked 4 years ago by Sj.
- Answer Mine is in a cabinet. ‘Built-in’ style. The trim kit has plenty of room for ventilation, but the frame is very high profile, FYI
  Answered 4 years ago by Hhhh
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QuestionHow deep does the shelf have to be for this microwave to sit on it? What depth are the “feet” on the bottom?
Asked 4 years ago by Kathy.
- Answer I'm happy to help with this, Kat! Page 10 of the user manual (https://bit.ly/3u6mvWN) has all the location requirements for proper installation and function. ^Jecca
  Answered 4 years ago by Samsung
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QuestionThe manual says that this microwave is not meant for built-in design but yet there is a trim kit? I put my microwave in an opening for a microwave without the trim kit. Will that be safe?
Asked 4 years ago by Jojocil.
- Answer Hi Jojocil! I can provide this link (https://bit.ly/3kmJbye) to the user manual for this model. Page 10 has a diagram and details about the location requirements for this model.^Jecca
  Answered 4 years ago by Samsung
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Questionhow does the reheat work
Asked 5 years ago by papa.
- Answer you can enter in a time of your choice or you can choose from some of the listed preset times on the screen.
  Answered 5 years ago by Shannon1137
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QuestionBeautiful microwave. However, there is no clock button to set the time. How do you set the time on this model?
Asked 5 years ago by Anonymous.
- Answer The clock button is directly above the red stop/cancel button
  Answered 5 years ago by Bestbuycritic123
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QuestionCan this microwave be used in a built in cabinet / application ?
Asked 5 years ago by andrea.
- Answer I’m gonna say no as it tells you it needs a certain amount of clearance around it so sticking inside a wall opening or mounting it isn’t going to provide that....
  Answered 5 years ago by victoriav26
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Questionhow to set clock
Asked 5 years ago by tom.
- Answer 1) To set the clock press the clock button once. 2) Then enter current time. You must enter 3 or 4 numbers or the clock will not set. 1200 or 500 e.g. 3) Then press the start button. the colon ":" will blink between the hour and minutes showing the time is now set.
  Answered 5 years ago by Brent
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QuestionWhat is the height of the door?
Asked 5 years ago by Ryguy.
- Answer 13.28 inches is the height of the door.
  Answered 5 years ago by CommunityAnswer
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Showing 81-100 of 109 questions

Questions & Answers

Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Black Stainless Steel

Q: Questionso I have a question, first time owning a Samsung - is it normally loud when in use, I don't think I had to do anything to it before use, the thing inside turns but it just makes loud noise when in use - anyone else? is this normal?

Q: QuestionWill this model microwave fit inside the more expensive, but otherwise identical built in model's trim kit? I saw where somebody said that the trim kit for this model is MA-TK8020TG, but that is the built in model's trim kit.

Q: QuestionThe plastic on inside of the door window....is it supposed to be peeled off? I have left it on and microwave fogs up.

Q: QuestionWhat do I do if my microwave arrived damaged?

Q: QuestionAfter I remove the plastic file on the door, some water or oil will drip on the door after I use it. How can I clean up those dirty spots on the glass, since it is between the glass and the metal grid and I can't reach it?

Q: QuestionFaulty Plastic Film?

Q: QuestionInterior of door with plastic film not fully attached. Is this normal? The display model at best buy had the same thing. Is there any danger? Please answer, and don't just refer me to a support site. I would appreciate a straight answer.

Q: QuestionWhat is the trim kit model # I can use?

Q: Questionis samsung me16h702ses commecially approved to nsf standard

Q: QuestionDoes this come in stainless steel?

Q: Questionwhat are the depth diminsions between the feet? need to see if it will fit my open counter top

Q: QuestionWhat is the real door height of the microwave? That is very helpful to me. Thanks.

Q: QuestionIs it a convection microwave ?can we put it underneath of kitchen island in the cabinet??does it have any vent options??

Q: QuestionHow deep does the shelf have to be for this microwave to sit on it? What depth are the “feet” on the bottom?

Q: QuestionThe manual says that this microwave is not meant for built-in design but yet there is a trim kit? I put my microwave in an opening for a microwave without the trim kit. Will that be safe?

Q: Questionhow does the reheat work

Q: QuestionBeautiful microwave. However, there is no clock button to set the time. How do you set the time on this model?

Q: QuestionCan this microwave be used in a built in cabinet / application ?

Q: Questionhow to set clock

Q: QuestionWhat is the height of the door?

Questionso I have a question, first time owning a Samsung - is it normally loud when in use, I don't think I had to do anything to it before use, the thing inside turns but it just makes loud noise when in use - anyone else? is this normal?

QuestionWill this model microwave fit inside the more expensive, but otherwise identical built in model's trim kit? I saw where somebody said that the trim kit for this model is MA-TK8020TG, but that is the built in model's trim kit.

QuestionThe plastic on inside of the door window....is it supposed to be peeled off? I have left it on and microwave fogs up.

QuestionWhat do I do if my microwave arrived damaged?

QuestionAfter I remove the plastic file on the door, some water or oil will drip on the door after I use it. How can I clean up those dirty spots on the glass, since it is between the glass and the metal grid and I can't reach it?

QuestionFaulty Plastic Film?

QuestionInterior of door with plastic film not fully attached. Is this normal? The display model at best buy had the same thing. Is there any danger? Please answer, and don't just refer me to a support site. I would appreciate a straight answer.

QuestionWhat is the trim kit model # I can use?

Questionis samsung me16h702ses commecially approved to nsf standard

QuestionDoes this come in stainless steel?

Questionwhat are the depth diminsions between the feet? need to see if it will fit my open counter top

QuestionWhat is the real door height of the microwave? That is very helpful to me. Thanks.

QuestionIs it a convection microwave ?can we put it underneath of kitchen island in the cabinet??does it have any vent options??

QuestionHow deep does the shelf have to be for this microwave to sit on it? What depth are the “feet” on the bottom?

QuestionThe manual says that this microwave is not meant for built-in design but yet there is a trim kit? I put my microwave in an opening for a microwave without the trim kit. Will that be safe?

Questionhow does the reheat work

QuestionBeautiful microwave. However, there is no clock button to set the time. How do you set the time on this model?

QuestionCan this microwave be used in a built in cabinet / application ?

Questionhow to set clock

QuestionWhat is the height of the door?