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Hello, We appreciate you taking the time to share your experience with your microwave. I'm sorry to hear that it keeps on shutting off. We would like to help you with this. I recommend you check on this link https://www.samsung.com/us/support/troubleshooting/TSG01207757/ to resolve your concern. Just click on "Samsung microwave does not turn on or turns off by itself". I am also providing you this link https://www.samsung.com/us/support/answer/ANS00062285/ to give you some tips on how to clean your microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144155510. -Noraina
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