“I only received 1 grease filter. Installation manual (DE68-04585A-00) says 1 grease filter is included (Parts Included | Additional Parts) but I see a need for 2? I also received the charcoal filter.”
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I'll reach out. Two grease filters are NOT what it says in the installation guide. It says there's one, which is why I included the picture showing two likely spots for a grease filter.
Sorry, there was a problem. Please try again later.Hi Charlie, Thank you for reaching out and we hope you are in good health. We appreciate and are happy that you have purchased a Samsung home appliance. You are correct that 2 grease filters are what is on the installation guide and is needed by the microwave. If you are missing 1 grease filter, we apologize for the inconvenience, this is not the experience we want for our customers. I have included the user manual link below for your use as well. https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care at 1-800-SAMSUNG (726-7864) Your reference number: 1144395516 Leo
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