Questions & Answers

Q: QuestionWhat are the dimensions?

Asked 2 years ago by Anonymous.

• A:Answer It's great to know that the microwave's measurement interests you! As per checking, the product dimensions are 29 7/8" W x 17 1/16" H x 16 1/2" D. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow to change the speed of fan. The 4 speed are rhe same.

Asked 2 years ago by Angel.

• A:Answer When the microwave is working, which is when you are heating up the food or anything in the microwave , the vent fan just runs at one speed. This vent will work 4 different speed only when you use this as a went when you using your cook top.. Try stop ur microwave and just try the vent fan. It will work 4 variable speeds.

  Answered 2 years ago by mahendraVerified Purchase

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Q: QuestionMy broken whirlpool over the range microwave will need to be replaced. Can I use this Samsung instead of a whirlpool? 16 1/4 height, 29 3/4 long, 16 1/2 deep. Thank you!

Asked 2 years ago by glow.

• A:Answer Hi Glow, We are looking forward to you enjoying using this Samsung microwave. This microwave model has a dimension of 29 7/8" (W) x 17 1/16" (H) x 16 1/2" (D). Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: Questiondo you have to use the sensor cook feature?

Asked 2 years ago by glen.

• A:Answer Hi Glen, Let us help you get the information you need about your Samsung microwave. Yes. This microwave model has a sensor cook feature. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionThe filter signal came on the microwave screen, what do we do to get it to go off? Can current filter be washed or does a new one need to be purchased?

Asked 2 years ago by Suzi.

• A:Answer Wash and dry thoroughly. Read manual.

  Answered 2 years ago by JohnT

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Q: QuestionDoes the fan stay on automatically or can it be turned off? My old microwave had an automatic fan that was super loud & could not be turned off. It stayed on (annoyingly!), until all heat was gone under it! I hated that noise!

Asked 2 years ago by Microfan2.

• A:Answer Hi there, We wanted to thank you for sending this question. The vent fan on your over-the-range microwave is useful for keeping smoke and steam clear from the microwave. It will even turn on automatically if the microwave gets too hot. To minimize automatic fan operation, use adequate-sized cookware and use high heat on surface units only when necessary. The exhaust fan’s speed will decrease when the oven’s cooking function is activated. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionI have this model in stainless. Yesterday the display was fine,today its so dim I can not read it. Can it be repaired?

Asked 3 years ago by Motheroflittle.

• A:Answer Press Eco button. Read manual.

  Answered 2 years ago by JohnT

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Q: QuestionWhen I put the +30 seconds to heat up it runs for 3 seconds and shuts off. Does the same thing when I set up a specific time,

Asked 3 years ago by Maru.

• A:Answer I can press my time in and then if needed can press the 30 seconds and it will add on to the time.

  Answered 2 years ago by MarkVerified Purchase

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Q: QuestionI need to see the mounting template for bracketry before I purchase. Where do I look?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer i believe it is universal. i had a different brand and was able to use the same bracket for this one

  Answered 2 years ago by Morepower

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Q: QuestionDoes this microwave have charcoal filters for cleaning air if recirculation mode is used?

Asked 3 years ago by Jpl155.

• A:Answer Yes this microwave has 2 charcoal filters for recirculation. They can be easily removed and cleaned as well.

  Answered 3 years ago by ColinF

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Q: QuestionHow long is the cord? Is the cord on the right side or left side of the microwave?

Asked 3 years ago by Mags85.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer The cord is about two feet long, and is on the right side of the microwave top.

  Answered 1 year ago by JeanM

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Q: QuestionHow can I set a nite light to turn on & off at certain times with this microwave

Asked 3 years ago by Pam.

• A:Answer You can't. Read the manual.

  Answered 2 years ago by JohnT

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Q: QuestionDo you sell replacement bulbs for this model? Attempts thus far have resulted in prongs too short to make contact or too fat to enter female receptical.

Asked 3 years ago by Designer4U.

• A:Answer Hi Designer4U, We understand getting the properly sized bulb for this Samsung microwave model is important. I have shared the website of our authorized distributor for parts and accessories. Please visit the website to check and order the compatible bulb. http://www.samsungparts.com/CustomerService.aspx Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145096040, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionNo lights in the display buttons?

Asked 3 years ago by Alley.

• A:Answer No, have to have lights on to see display.

  Answered 3 years ago by Samsungloyalcustomer

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Q: QuestionHad to remove microwave to remodel kitchen, how can I get a new template to rehang oven or at least the proper dimensions?

Asked 3 years ago by Temple.

• A:Answer Can get dimensions on line.

  Answered 3 years ago by Samsungloyalcustomer

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Q: QuestionMy microwave starts butthe shuts down in just a few seconds. And the clock resets when this happens.

Asked 3 years ago by BOBD.

• A:Answer Hello BobDiel, Thank you for dropping by and asking about our Samsung Microwave. Regarding your concern about the microwave that starts and then shuts down in just a few seconds. And the clock resets. Let me share these links with you. Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/ Set the time on your Samsung microwave https://www.samsung.com/us/support/answer/ANS00087028/ Please reach out with any further comments or suggestions you wish to share using the following options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144971388) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. ^^Ross

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere I buy the cavity light buls

Asked 3 years ago by Anonymous.

• A:Answer Hi There, Thank you for asking! We appreciate your query concerning the microwave. Visit samsungparts.com should you wish to purchase the cavity light bulbs. Have a great day. ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this unit have a plug in?

Asked 3 years ago by Tydeknot.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Tuscan Stainless Steel

• A:Answer Yes. Plugs in just like your toaster

  Answered 3 years ago by PapaOmaVerified Purchase

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Q: QuestionBOX OVERALL DIMENSION FOR SUMSUNG 1.9 CU FT MICROWAVE

Asked 3 years ago by Alex.

• A:Answer Hi Alex. Thank you for reaching out regarding your Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook box over all dimension . Regarding your concern, the dimension would be s: 33 3/8" x 20 13/16" x 19 3/8". I suggest you check this link for further assistance. https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/11819/ME19R7041FS_V5.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144752845 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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