How do you get the wireless component to stay on green. I was pressing twice but now it doesn’t stay on and charge my phone wirelessly. The wired works. Thx null

Question

JAYMAN · Accepted Answer

just lay CP or watch on it

JAYMAN · Answer

once you lay your cell phone or watch on it everything lights up shows its charging.

Disappointed · Answer

I am not exactly sure why the LED doesn't stay green, but I learned that if you lay your phone or smartwatch on the QI charging pad then press and hold the button for a few seconds it will begin charging your device! And if it does not after you exhausted all possibilities then your device maybe defective?

Answered by Disappointed 5 years ago

Geisha · Answer

You only have to press the button once and then put your phone on to charge.

Samsung · Answer

Hello Mdh77, thank you for asking! We would love the opportunity to look into this matter further for you. Please give us a call at 1-800-SAMSUNG. We're here to help! ^Elizabeth

“How do you get the wireless component to stay on green. I was pressing twice but now it doesn’t stay on and charge my phone wirelessly. The wired works. Thx”

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