“I just got this chromebook and the cursor is frozen. I can’t reboot or turn the computer off. HELP!!!”

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• Call Samsung - they should be able to get this fixed for you one way or another.

  Answered by craig2web 6 years ago

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• Did you try holding down the power off button for at least 5 seconds. This should force it to turn off then when you turn it back on it should be reset.

  Answered by Bucknut 6 years ago

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