A:Answer Dear LexRex,
Thank you for reaching out with your concern about your refrigerator and freezer. I'm here to help you with this.
If your freezer is still freezing but the fridge section is getting warm, there are a few steps you can take to address this:
Please see the link, select the best description based on the image and the type of stain you got on the clothes, and follow the details on that description regarding what needs to be checked and what actions should be taken.
Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147288642) to help our team gather your information.
Have a great day.
^Charles
