Questions & Answers

Q: QuestionHow do I remove the middle shelf in the refrigerator in order to put it in the adjustment slot? The doors don't open wide enough to allow the shelf to come out. There is a scratch on lower left side that shows. Can it be fixed?

Asked 2 years ago by Buyer.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi there, Let's help you with your refrigerator needs. The fridge doors can fully open up to 135 degrees, just enough to remove the shelves. I have shared the manual for the shelf removal instructions. Please read page 44-45 for reference. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf For reference, I've also shared this YouTube video for instructions on properly cleaning the fridge to prevent further scratches on the unit's interior and exterior surfaces. How to clean your Samsung refrigerator: https://www.youtube.com/watch?v=Gw_NOk1rLAY Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionManufactured 11/22 The ice maker is not producing ice.

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Check to see if water is on. Call Samsung

  Answered 2 years ago by CatherineSVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionHow do you work the ice maker ? I’m so lost !

Asked 2 years ago by P.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer I chose not to have the Ice maker installed, due to the fact I do not use a lot of ice.

  Answered 2 years ago by DawnVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: Questionthe refrigerator sounds like water falling and running through different places inside, and the ice maker is OFF, no water is visible, it can only be heard, is this normal???

Asked 3 years ago by Mariela.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Mariela, Glad you asked about the unusual noise. I have provided a Samsung link below to understand the noises from the Samsung refrigerator. Here's the Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145032552. ^Rainly

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionCan the door alarm be silenced/turned off?

Asked 3 years ago by Moni.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Moni, Great question. We understand and appreciate your inquiry about the fridge door alarm. Yes, the door alarm can be turned off by turning it off from the fridge panel. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144926135) when you message us to help our team pull up your information.s Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the dimensions of the crisper drawers in the refrigerator

Asked 4 years ago by Jessie.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Read booklet that came with refrigerator.

  Answered 2 years ago by CatherineSVerified Purchase

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionIs this a quiet refrigerator? It would be in a small home.

Asked 4 years ago by Joe.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White

• A:Answer Hey there Joe! To help answer this, I'm providing this link (https://bit.ly/2X1m8Sn) to our guide on refrigerator noises. It has detailed information on both the normal operational sounds, as well as abnormal sounds you may hear. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionHow do you remove the ice tray without spill the ice? Very difficult to remove the tray

Asked 4 years ago by Frankysnacks.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Frankysnacks! I can provide this link (https://bit.ly/38KoO9f) to the user manual for this model. Page 47 has instructions on how to properly remove the ice bucket. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the ice maker be removed?

Asked 4 years ago by Molly.

• A:Answer Great question, Molly! Because the ice maker is built into the actual design and framework of the refrigerator, it is not able to be removed. I will note that we do have several models available that come without an ice maker. ^Jecca

  Answered 4 years ago by Samsung

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionThe ice tastes bad, like plastic. It’s filled up the bin 3 times and it still tastes horrible. Is there something wrong with the fridge or was I supposed to flush something?

Asked 3 years ago by Gabe.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Hi Gabe! Glad you asked about the ice tasting bad on your Samsung Refrigerator, and we apologize for the inconvenience, which was less than ideal. We are always here to help. The first few gallons of water in a brand-new fridge may taste or smell bad, and will any ice made from that water. We recommend dispensing 2 to 3 gallons of water to flush the system and throwing out the first batch of ice the fridge ever makes. Refer to this link for your reference: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-tastes-bad. I also shared this link about "Ice Maker is not Working" and selected "Ice Maker makes Small, Cloudy, Dirty, or Clumped Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/. You may also refer to the user manual ice maker on page 43, bullet # 6: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144815576 Have a great day. Melardo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionWhat is the recommended temp set for this refrigerator? And also does this fridge have a filter water cartridge?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel

• A:Answer Yes

  Answered 4 years ago by Mysamsumglovelyfriger

  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionShould I leave peak demand on or off?

Asked 4 years ago by Anonymous.

• A:Answer Should I leave PEak demand on or off?

  Answered 4 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)