“For Samsung: I’ve had this refrigerator for about a week and love it EXCEPT, frost is building up in the freezer. Ice maker is working well, maybe too well and cubes fall down in back. Space for air flow. Help, I don’t want buyers remorse.”

Asked by Ginny 5 years ago

1-2 of 2 Answers

We are always here to help! If you are still having issues with your refrigerator, we would love the opportunity to speak with you about this matter. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142550279. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 We thank you for being a part of the Samsung family. ^Lena
Answered by Samsung 5 years ago
Sorry, there was a problem. Please try again later.
We had exact same problem, a couple weeks after delivery.. Call Samsung ASAP, and have them send technician. Tech replaced rails and gaskets of freezer. We may have to call them again. Make sure the freezer is closed all the way.
Answered by Foxf1 5 years ago
Sorry, there was a problem. Please try again later.