“Why does the sound "hiccup"? It consistently drops out while connected to a digital audio cable”
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Hello, this can be caused by many issues, most often a compromised Optical cable. If changing that out doesn't work feel free to call us so we can troubleshoot with you. • Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri • LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Scott
Sorry, there was a problem. Please try again later.I have my sound bar hooked up to to the optical output on the TV and the sound bar and have no issues.
Sorry, there was a problem. Please try again later.Good Day, The issue you are describing, could be a connection issue or type of cable being used. I know the audio cable comes with the Samsung sound bar. Try using a HDMI cable connected to the T.V. arc outlet, on the sound bar and run it directly to the T.V. in one of the ports on the back of the t.v. labelled the same. Or the main source of Audio coming from the T.V. You might have to adjust the sound output options on the T.V. as well if you haven't done so already. Hope this helps. Best Wishes, with Everything!
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