A:AnswerHi Wallmount,
Great question. We understand and appreciate your inquiry if the wall mount and installation manual are included in the box.
Yes, they are included in the box. Please see the link for more details.
User manual under Checking the parts on page 10
https://downloadcenter.samsung.com/content/UM/201906/20190627105646378/ME21M706BA_ME21R706BA_AA_EN-MES-CFR.pdf
Have a great day.
^Charles
A:AnswerHi Maggie,
We appreciate your question about the glass panel of this microwave.
No, the white glass panel is not interchangeable, unlike the Bespoke refrigerators. The microwave comes in 2 standard finishes and 3 Bespoke finishes which I have shared below.
Standard Finishes:
a. Fingerprint Resistant Stainless Steel
b. Fingerprint Resistant Black Stainless Stee
Bespoke Finishes:
a. Fingerprint Resistant Tuscan Steel
b. Fingerprint Resistant Navy Steel
c. White Glass
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144918300 and it will help our team pull up your information.
Leo
A:AnswerHi, Darrell.
Our team appreciates your patience as you deal with the issue you're experiencing with your microwave error code.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
Please check this link to assist you with the error code you are getting on the microwave.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144829507) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi Nebcat.
Glad you asked about the microwave timer. The kitchen timer does not start or stop cooking functions. You cannot set or change the timer if a time-based function is operating (i.e., Time bake) or if Sabbath Mode is enabled.
I suggest you check this link for further assistance.
Set or clear the timer on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088062/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144829560) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
A:AnswerHi K808,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 2.1 cu. ft. BESPOKE Over-the-Range Microwave with Sensor Cooking - White glass.
The side panels of the microwave are colored black. I have shared the Samsung link that shows its appearance on the side below. Please access the link for your reference.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/2-1-cu-ft-bespoke-over-the-range-microwave-with-sensor-cooking-in-white-glass-me21b706b12-aa/?redir=ME21B706B12/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144682400
Leo
A:AnswerHi FES1,
Glad you asked! Yes, this unit model has a powerful 400 CFM ventilation system that quickly and quietly eliminates the kitchen's steam, fumes, and odors. The nearly silent system clears the air with 400 cubic feet per minute of turbo ventilation.
Have a great day.
^Chrystel
A:AnswerDear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144975153
^^Ross
A:AnswerHave never had that happen and the wife cooks with cast iron on the stove. Those pans get quite hot. Just make sure there is the recommended distance between the stovetop and the bottom of the microwave.
A:AnswerHello TMurph,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry about the wattage of this Samsung microwave. We understand that this information may be essential for you to know. We're here to help.
Here are the electrical specifications of this microwave:
Amp Circuit- 14.5A
Power Consumption (Microwave)- 1700 W / 14.5 A
Power Cord Length- 39"
Power/Ratings- 120V/60 Hz
You may check page 3 of the installation guide to learn more about the electrical requirements of the product.
https://downloadcenter.samsung.com/content/EM/202202/20220223182321209/SMH1927_XAA_DE68-04108A-07_EN_220120.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144350471
-Angelica
