Questions & Answers

Q: QuestionCan you toast bread using this microwave oven?

Asked 4 years ago by Mamalovepower.

• A:Answer Hello Mamalovepower! No, this unit does not toast. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionHow to get mICROWAVE UNLOCKED

Asked 4 years ago by Mike.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Hit the release/open door button on the bottom right .................

  Answered 4 years ago by SacKings98

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Q: QuestionWe just installed this microwave and now when we try to use it it runs for about two seconds and then stops… how do I fix this?

Asked 4 years ago by Microwave.

• A:Answer Hello there! I can definitely understand how frustrating this must be. But not to worry, we're here to help! I have this link (https://bit.ly/3ybU1wv) that can walk you through what steps to take if your microwave is not working properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis the door plastic or metal

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Metal

  Answered 2 years ago by ColinHVerified Purchase

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Q: Questionis the window glass

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer the front is all glass

  Answered 3 years ago by mmmp

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Q: QuestionIs there a light for the buttons on the door so you can see what you are going to select during the evening hours?

Asked 4 years ago by Judy.

• A:Answer All of the buttons light up.

  Answered 4 years ago by LanaVerified Purchase

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Q: QuestionWhat model filter do you need for replacement? The filter light comes on but in all the specs, does not list which one is correct.

Asked 4 years ago by KevinAdMan.

• A:Answer I'm happy to help with this, KevinAdMan! This microwave actually has two filters, a charcoal filter and an air filter. This is a direct link (https://bit.ly/3zpHXcB) to the filters that are compatible with this model microwave. I am also providing this link (https://bit.ly/3xrBSKI) to the user manual for this model. Pages 22 and 23 have everything you need to know about filter maintenance. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIt did not come with a owners manual. Can one be sent to me?

Asked 4 years ago by Anonymous.

• A:Answer NO only online is available.

  Answered 1 year ago by NYBob

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Q: QuestionIs there a trim kit for this microwave?

Asked 4 years ago by Muchsalty.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Hey SALTY1! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on available and compatible accessories. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWe recently switched from a GE microwave to this Samsung. One feature we REALLY liked was that you hit a 1 and it auto started for 1 minute, or 2 and it started for 2 minutes, etc. Does this have a 'one touch' button to start microwaving immediately???

Asked 4 years ago by Cody.

• A:Answer Nooooo it doesn’t :(

  Answered 3 years ago by Anonymous

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Q: QuestionHello, I only have 15” 12/16 in height from my top cabinet to my backsplash. Will I be able to fit this microwave?

Asked 4 years ago by Nicolas.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer I'm happy to help with this, Nicolas! I have this link (https://bit.ly/3fJP7zd) to the installation manual for this model. Page 7 has a handy guide with all the spacing dimensions you'll need for proper installation. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow high above a gas stove does this need to be mounted?

Asked 4 years ago by Lucasfarrier.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Minimum ov 12 to 13 inches. My recommendation is no lower than 15"

  Answered 2 years ago by ColinHVerified Purchase

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Q: QuestionWhere do you purchase replacement LED light bulbs? What are the specifications?

Asked 4 years ago by MyLou.

• A:Answer Not to worry, Bulbs, I've got everything you need! This link (https://bit.ly/33XQG7a) is to the user manual for this model. Page 22 has step by step instructions on replacing the cooktop and oven lights, including information on where to buy replacement bulbs. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionare any of the buttons instant touch? you touch the 2 and it starts cooking for 2 minutes?

Asked 5 years ago by 7514d.

• A:Answer Great question, 7514d! According to page 10 of the user manual (https://bit.ly/3nZm3ro) this model has an "ADD 30 SEC" button. It does not list any other quick start options. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the stainless steel finish the same shade as the new Samsung range NX60A6711SS? In the respective pics, the SS on the microwave looks darker than the range.

Asked 5 years ago by jwiese30.

• A:Answer Yes, but it’s not “black” . It’s a tad darker to the regular stainless. The missing hole / opening is for my wall oven. It’s on back order for a few months.

  Answered 4 years ago by BeautyOffDuty

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Q: QuestionAre the keys/buttons illuminated? The clock lights up just fine but you cannot see the words on the keys. Have not figure out how to get them to come on if they do. The "manual? that came with it was just a 2 page deal. Thanks in advance.

Asked 5 years ago by JZ.

• A:Answer There are no lights for any of the buttons. There is manual on samsung web site 132 Pgs.

  Answered 5 years ago by CruzerVerified Purchase

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Q: Questioncan this microwaved used as a counter top

Asked 5 years ago by ann.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer No

  Answered 4 years ago by rich

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Q: Questioncan one configure the external venting straight up through a designated venting system? or is the external venting out the top back?

Asked 5 years ago by ole.

• A:Answer Yes

  Answered 5 years ago by Metz

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Q: QuestionWould I be able to use a Magnetic Microwave Splatter Guard?

Asked 5 years ago by Mulala.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Hi Sly! We are not able to confirm compatibility with non-Samsung products. We recommend checking with the manufacturer of the product to ensure it is microwave safe before using. ^Jecca

  Answered 5 years ago by Samsung

  
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