“The unit stopped working. No lights, nothing. I checked the power supply and it is good. Is there a reset button somewhere or do I have to take it to a certified repair center. Have been very happy with it until now.”
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Hi Snickers, Thank you for reaching out, and we hope you are in good health. We are saddened that the microwave does not power on at this point. I have shared a Samsung link that you may use to resolve power concerns with the microwave. Samsung microwave does not turn on or turn off by itself: https://www.samsung.com/us/support/troubleshooting/TSG01001964/ Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: ONE (1) YEAR PARTS AND LABOR. TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON. Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/ME21K7010DG/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144743706 Leo
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