Questions & Answers

Q: QuestionWhere is the ice maker located? I don't see it in the pictures. Dose the frig/freezer include a replaceable water filter for the ice maker?

Asked 4 years ago by Larsk.

• A:Answer It is located in the lower section/compartment.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is your return policy?

Asked 4 years ago by GG.

Q: QuestionDo the shelves slide in and out for ease of access?

Asked 4 years ago by Lainie.

• A:Answer Hi Lainie! While the shelves in this model can be removed for cleaning, and even moved to different positions within the refrigerator, they are not designed for sliding in and out with items on top of them. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI purchased RF220NCTASR frigerator on June 8, 2021 and noticed that right door does not close as tightly as left door closes. I am also noticing that milk is not cold. The refrigerator is set on energy saver. Is that preventing it from being cold?

Asked 4 years ago by Yvonne.

• A:Answer Hi Yvonne! You are correct. The door not sealing shut properly will definitely affect the internal temperature of the refrigerator, and could cause some food to spoil. But thankfully, this is a relatively easy thing to fix. Just follow the steps in this link (https://bit.ly/2SPS6in) to adjust the door so it can close properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the width of the fridge on the inside (from wall to wall)?

Asked 4 years ago by Mark.

• A:Answer 26'1/4

  Answered 4 years ago by TimaVerified Purchase

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Q: QuestionWhat are the dimensions for this refrigerator

Asked 4 years ago by Toni.

• A:Answer I'm happy to answer this, Toni! I have the full dimensions of this model listed as: 29 6/8" W x 66 6/8" H x 36 1/4" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan not hear the door alarm very faint. Can volume be raised

Asked 4 years ago by Aj.

• A:Answer Hi Aj! While that is an excellent idea, this model does not have an option to adjust the volume of the door alarm. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI am considering buying this item. Have issues with ice maker been resolved on this model

Asked 4 years ago by Sven.

• A:Answer I don't know just what your ice maker problem has been. We have not experienced any problem at all with ours. Our Samsung has performed perfectly.

  Answered 4 years ago by gran2fiveVerified Purchase

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Q: QuestionWhere is the location for the water filter for the ice maker? I have this model and it only has the ice maker. My old fridge had it in inside the fridge. Don't seem to know where it is? Ice smells like garlic. Thanks.

Asked 4 years ago by JazzyG.

• A:Answer Thanks so much for asking, Maestro! This model does not have an internal water filter like many Samsung refrigerators do. However, you can add an external water filter by following the steps beginning on page 16 of the user manual (https://bit.ly/34WPSA7). ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow wide is this fridge with the doors open? My current refrigerator is 30" wide, and there's a space of 1.25" between the right side and the wall. My concern is not being able to open the right door of this refrigerator.

Asked 4 years ago by Josh.

• A:Answer MY FRIDGE WAS 31 BEFORE AND THIS NEW ONE OPENS FINE IT DOESNT REALLY EXTEND OUT WITH THE DOORS OPEN I THINK YOU WILL BE FINE. MINES ACTUALLY HAD ROOM LEFT ON BOTH SIDES AND I ONLY HAD 33INCHES TO WORK WITH ITS PLENTY ROOM LEFT. SO I DONT THINK YOU WILL HAVE ANY PROBLEMS

  Answered 4 years ago by NOBOXOPENBOXEXCELLENTVerified Purchase

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Q: QuestionI have a dent in the left door of this refrigerator. Does anyone know where I can find a replacement part for the whole door, model number? I am finding some replacement doors online, but it's not clear if they are the proper one for this unit. Thanks

Asked 4 years ago by Deeg55.

• A:Answer I'm happy to help with this, DB555. Here is a direct link (https://bit.ly/3aOcCpk) to all door related parts for this refrigerator. You can also reach out to our parts distributor by calling 1-800-627-4368, to verify which doors are compatible with this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere is the refrigerator made?

Asked 4 years ago by Joe.

• A:Answer Mexico

  Answered 4 years ago by LiveandLearn

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Q: QuestionWhat is the height of this model (RF22ONCTASG) & is there an ice maker included?

Asked 4 years ago by Anonymous.

• A:Answer 66 6/8

  Answered 7 months ago by Anonymous

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Q: QuestionIs this particular model finger print resistance

Asked 4 years ago by Joyce.

• A:Answer Thanks for asking, Joyce! This model is not listed as fingerprint resistant. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy. Model RF22onctasg has started putting off a smell, not the inside to clarify. The smell is hard to describe, pepper/garlic is about as close as I can describe the smell. It's not all the time. This refrigerator loader, also sound that wasn't when knew

Asked 4 years ago by Tommy.

• A:Answer I am exchanging my same model refrig in a week and can relate to what you say. Mine hasn't' yet had a bad smell, but ice cubes are unusable and taste like a rubber hose. I also have noticed it being louder than when new (the first few days) and lately in last week, there is a high-pitched whine I hear on the right side as I face it. Personally, I'm glad I decided to exchange it while I still could as I think this thing is a piece of junk.

  Answered 4 years ago by LiveandLearn

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Q: QuestionIf I have my refrigerator delivered will they take the old one?

Asked 4 years ago by Rob.

• A:Answer Yes, they will.

  Answered 4 years ago by AlexVerified Purchase

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Q: QuestionTake away available

Asked 4 years ago by Doris.

• A:Answer yes

  Answered 4 years ago by BarryCVerified Purchase

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Q: QuestionGot my new Samsung yesterday and it seems to be taking forever to make ice,,,what should i do???

Asked 4 years ago by cody.

• A:Answer Hi cody! We generally recommend allowing a full 24-48 hours after installation before normal ice production begins. This is to allow the refrigerator to cool enough to store the ice. If your refrigerator does not start making ice after that time, I recommend following the steps in this link: https://bit.ly/36YbgX0. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere is the ice maker located. I'm not seeing it on any photos?

Asked 4 years ago by Anonymous.

• A:Answer If you open the freezer drawer and pull it all the way out you will see the ice drawer on the left hand side.

  Answered 4 years ago by JmurphyVerified Purchase

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