“I currently have a Samsung French Door Counter Depth Refrigerator (5 yrs old) which we absolutely love, EXCEPT the ice maker has been repaired 7 times (apparently not fixable). Do you know if the ice maker issues have been resolved by Samsung?”
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Yes! The ice maker has been redesigned and the issues have been resolved on the 2019 models.
Sorry, there was a problem. Please try again later.No, they have not. Our refrigerator is not even two years old and from day one the ice kept jamming up to where you could not pull the ice tray out. It constantly frosts over which causes the ice jam. Ours has been replaced and now that the warranty expired, Samsung will not repair/replace free of charge. Tried talking to customer support but it is basically "too bad, too sad". They don't give a rats pituty about you once the warranty is up. I would never, ever recommend a Samsung product to anyone nor will I ever buy another one of their products.
Sorry, there was a problem. Please try again later.Absolutely not. The tech who came to service ours says the design is better but the QC in the factory is non-existent. So you may get lucky, or you will be on the phone with Samsung tech support. It's a roll of the dice at this point.
Sorry, there was a problem. Please try again later.The whole fridge sucks, and Samsung does not care, they just keep making money selling garbage to rubes
Sorry, there was a problem. Please try again later.I have this model and i can attest they have not resolved the ice maker issue as i was just on the phone with samsung for an hour with no results. my ice maker from day one takes so long for ice to come out. I regretted my decision immediately. all my kids complained. now, no ice is coming out and only making a noise. samsung couldnt even guide me into how to remove the ice bucket as it wont even release. so of course a technician has to come out and I am sure it will cost a lot of money.
Sorry, there was a problem. Please try again later.I TOO HAVE THE SAME PROBLEM. FIXED UNDER WARANTY AND NOW 13 DAYS OUT OF WARANTY SAME PROBLEM. THEY WILL NOT HONOR REPAIR FOR FREE. CANT EVEN SCHEDULE AN APPOINTMENT FOR REPAIR- WILL EMAIL ME WHEN SOMETHING IS AVAILABLE. SAMSUNG SHOULD BE DOING SOMETHING FOR THOSE OF US WHO BOUGHT THIS PIECE OF *&^%
Sorry, there was a problem. Please try again later.We purchased our refrigerator three weeks ago and so far there hasn’t been any issues with the ice maker or other components.
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