Questions & Answers

Q: QuestionIs the front magnetic?

Asked 4 years ago by Phlynn.

• A:Answer Hi Phlynn, We appreciate your question about Samsung refrigerators being magnetic. In the past, Samsung has increased the amount of ferrous material in the stainless steel panels to make them magnetic by customer request. However, we do not have any kind of records as to which models are magnetic and which are not. The best way of finding out would be to visit a local vendor like Lowes, Home Depot, or Best Buy and see if they can stick a magnet on the door. You can also try calling them and seeing if one of the agents there can try for you, to save a visit. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this fridge 33 in wide by chance?

Asked 4 years ago by Anonymous.

• A:Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung refrigerators, specifically, the 22.6 Cu. Ft. French Door Counter-Depth Fingerprint Resistant Refrigerator with CoolSelect Pantry™ - Stainless steel. The width of this refrigerator is 35 6/8" (908 mm). I have included below the link for the user manual. Please click on the link and turn to page 19 for the complete dimensions of the refrigerator. https://downloadcenter.samsung.com/content/UM/202106/20210623101812172/FDR_AW2-14-CD-FL_DA68-03873A-04_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144248104 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the water for the ice maker go through the filter, or is it unfiltered?

Asked 4 years ago by jewel.

• A:Answer Filtered

  Answered 4 years ago by CoolcatVerified Purchase

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Q: QuestionDo I need to purchase an ice maker kit for this model and if I do where can I find it?

Asked 4 years ago by divedog37.

• A:Answer Hi Divedog37, I appreciate you reaching out regarding your Samsung - 22.6 Cu. Ft. French Door Counter-Depth Fingerprint Resistant Refrigerator with CoolSelect Pantry includes ice maker kit. Regarding your concern yes ice maker is part of the refrigerator. Please check your user manual on how to operate the ice maker in page 46. I have also included the link of your user manual. https://downloadcenter.samsung.com/content/UM/202106/20210623101812172/FDR_AW2-14-CD-FL_DA68-03873A-04_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144167899 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionHi how I change the temperature in my fridge is to cold

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thanks for inquiring about our product specifically the Samsung - 22.6 Cu. Ft. French Door Counter-Depth Fingerprint Resistant Refrigerator with CoolSelect Pantry™ - Stainless steel @ BestBuy. Here are some links to answer your question on how to change the temperature. https://www.youtube.com/watch?v=FFBi4vWk0y0 https://www.samsung.com/us/support/answer/ANS00080450/ We hope we answered your question. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144144979 Thank you for choosing Samsung. ^Ross

  Answered 4 years ago by Samsung

  
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Q: QuestionDid anyone receive a water tray or something that sits under the water or ice to catch anything that falls? Water is always running down the front of our fridge-its driving me nuts! It doesn't look there is one from the picture.

Asked 4 years ago by himindy.

• A:Answer No! It looks like something needs to be there and it’s missing.

  Answered 4 years ago by TandooriVerified Purchase

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Q: QuestionWhat is the depth of the refrigerator without the door? What is the depth of the door?

Asked 4 years ago by DSTORCH.

This question was asked about the related product: Samsung - 22.6 Cu. Ft. French Door Counter-Depth Fingerprint Resistant Refrigerator with CoolSelect Pantry - Black Stainless Steel

• A:Answer Hi there, DSTORCH! I'm happy to help with this. I have two sets of dimensions I can provide. The first is the full dimensions of the entire refrigerator: 35 3/4" W x 70" H x 31" D. The second is the dimensions of this model with the doors and hinges removed: 35 3/4" W x 68 7/8" H x 24" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it quiet?

Asked 4 years ago by Jeanette.

• A:Answer Great question, Jeanette! Our refrigerators are designed to be as quiet as possible. However, you may still hear some sounds from it. This link (https://bit.ly/2X1m8Sn) can help you identify what sounds are normal, as well as what steps to take if you hear an abnormal sound. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it mandatory to install it with the wheels? Can we reduce the height by removing the wheels?

Asked 4 years ago by AMAM.

• A:Answer We appreciate you asking, AMAM! The wheels on this model are not designed to be removable. Additionally, the levelling legs on this model are approximately the same height as the wheels, meaning the height of the refrigerator would stay the same with or without the wheels. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a freshener that goes in refrigerator that needs to be replace?

Asked 4 years ago by Nlodge.

• A:Answer Thanks so much for asking, Nlodge! The only part in this refrigerator that needs to be replaced on a regular basis is the water filter. I can also provide this link (https://bit.ly/2XqHRme) to details about how and when to change the water filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there any solution to deal with scratches? Does Samsung sell black stainless steel touch-up marker or paint to cover scratches?

Asked 4 years ago by SubZero.

This question was asked about the related product: Samsung - 22.6 Cu. Ft. French Door Counter-Depth Fingerprint Resistant Refrigerator with CoolSelect Pantry - Black Stainless Steel

• A:Answer We sure do, SubZero! You can check with SamsungParts.com or call 1-800-627-4368 for information on touch up paint, as well as other parts and accessories. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the round whole near the refrigerator drawers that says "lock" with an arrow pointing down

Asked 4 years ago by Donna.

• A:Answer I'm so glad you asked, Donna! That is actually where the water filter is located on this model. I can also provide this link (https://bit.ly/2XqHRme) to detailed information on how and when to replace the water filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a drip tray that mounts on the door beneath the water/ice dispenser?

Asked 4 years ago by CJF.

• A:Answer No drip tray.

  Answered 4 years ago by MikeVerified Purchase

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Q: QuestionDoes anyone know why the ice maker bucket wii not pull out. We had it for 3 years all of a sudden the ice bucket will not come out. Also the water dispenser stops working . We have to unplug it and about 30 minutes before it starts back. I’m not happy.

Asked 4 years ago by Anonymous.

• A:Answer Hello there! Thank you for letting us know about this. We want to help you have the best possible experience with this refrigerator. First, I have this link (https://bit.ly/3EGiLRF) to our guide on what steps to take if the ice bucket is stuck. I also have this link (https://bit.ly/3pjlH0P) that can help with your water dispenser not dispensing water properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionAre all 3 sides Stainless finish?

Asked 4 years ago by Jack.

• A:Answer No. The sides are not a stainless steel finish.

  Answered 4 years ago by BingVerified Purchase

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Q: QuestionWater dispenser is showing locked, no water coming. What should I do?

Asked 4 years ago by Anonymous.

• A:Answer Hi there! I'm happy to help with this. The lock icon you're seeing is indicating that the dispenser lock has been engaged. To turn the dispenser lock on/off, you'll need to press and hold the "Water/Ice" button for about 3 seconds. This button is located on the control panel inside the refrigerator compartment. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the front width of this refridgerator? I saw 31" deep, but I need front width.

Asked 4 years ago by JTedrow.

• A:Answer Thanks so much for asking! I have the full dimensions of this model listed as 35 3/4" W x 70" H x 31" D. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the counter depth model fingerprint resistant?

Asked 4 years ago by Anonymous.

• A:Answer I'm so glad you asked! Yes, this model is listed as having a fingerprint resistant coating. ^Jecc

  Answered 4 years ago by Samsung

  
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Q: QuestionWe purchased today. Our opening is 36” wide . Will this unit be too big for space?

Asked 4 years ago by Kapper.

• A:Answer Hi Kapper! The full dimensions of this model are: 35 3/4" W x 70" H x 31" D. We do recommend at least 2 inches of spacing on all sides of the refrigerator to allow for proper ventilation. ^Jecca

  Answered 4 years ago by Samsung

  
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