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Hi there, We understand how you feel regarding this fridge. We are here to help you. Taking care of the fridge is still the best way to avoid scratches. Please check the video below from 2:04 to 2:32 for steps to take on how to clean the exterior of the fridge. https://www.youtube.com/watch?v=Gw_NOk1rLAY Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148113306), and it will help our team pull up your information. ^Rodel
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