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Hello Angel, We would love to discuss your fridge to determine how we can best assist you. You can also check pages 52-55 under the "Troubleshooting" of the manual for the most common fridge issues and fix them. Manual https://downloadcenter.samsung.com/content/UM/202002/20200209003056203/SBS_RS5300T_DA68-03958A-00_EN_MES_CFR.pdf Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147835107) to help our team pull up your information when you message us. Have a great day. ^Charles
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