Questions & Answers

Q: QuestionWhat shape of the ice will make

Asked 1 year ago by Anonymous.

• A:Answer Small and/or larger rectangular solids that are selectable via the user interface.

  Answered 1 year ago by DaveJackVerified Purchase

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Q: QuestionHow tall is this refrigerator

Asked 1 year ago by JaneJane.

• A:Answer 71 1/2" floor to top (36" wide)

  Answered 1 year ago by NinjaVerified Purchase

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Q: QuestionDo the two ice trays holding different size cubes, automatically refill separately if one is used a lot but not the other?

Asked 1 year ago by Bidco.

• A:Answer Yes. There is one element of the ice trays that is important to note. The auto refill on the ice doesn't shut off automatically when full. You have to check the ice trays each day and manually shut off the auto refill of the ice when the trays get full.

  Answered 1 year ago by Anonymous

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Q: QuestionWhat model can be bought that doesn’t have the ice maker or pitcher? These items involve most complaints.

Asked 2 years ago by Picher.

• A:Answer Hi there, All of our refrigerators have an ice maker feature. Our convertible upright freezer in Stainless steel doesn't come with an ice maker and a water pitcher. Please see the link below for further details. https://www.samsung.com/us/home-appliances/refrigerators/specialty-and-kimchi/11-4-cu--ft--capacity-convertible-upright-freezer-in-stainless-look-rz11m7074sa-aa/ I have also shared our Samsung Refrigerator website to check all the different fridges we offer, which might fit your needs. https://www.samsung.com/us/home-appliances/refrigerators/all-refrigerators/?shop=Buy+Online Have a great day! ^Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan one of the freezers be a refrigerator instead?

Asked 2 years ago by Flex.

• A:Answer Hi Flex, No, as the bottom compartment is designated for freezer use. You can utilize the Flex crisper as a refrigerator since its temperature is the same as the fridge's. To learn more about the Flex Crisper, kindly read page 44 of the manual for reference. User manual: https://downloadcenter.samsung.com/content/UM/202205/20220525154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow do you change the temp on the FlexZone compartment? It seems that there is only a display on the top right door, but not on the bottom right door to adjust the temperature to that compartment.

Asked 2 years ago by MGP2020.

• A:Answer The settings are on the top part of the refrigerator. You can change to the flex. However, I have had so many problems with this refrigerator since I purchased it. If you have not purchased it, please Do NOT BUY IT! Best Buy will not refund you. Samsung will try to fix it. The issue is with the beverage compartment. I can’t use the Samsung filter. Every 3 weeks the filter clogs & have to remove it for the beverage center to work properly. They have come to change parts on a new refrigerator which I purchased on 3/2023. They just fixed on 6/2023. It only lasted 2 weeks. They will have to come again. This is the most annoying & frustrating refrigerator I have ever purchased!

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI just changed water filter, but not sure how to reset filter so it does not say change filter anymore.

Asked 2 years ago by Qsarah.

Q: QuestionHow thick are the doors? Trying to figure out distance from back of fridge to where the door is so I can figure out clearance needed for opening doors.

Asked 2 years ago by SuperDave.

• A:Answer 4 inches thick

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI intend to install side panels with this fridge. There will also be standard cabinetry on one side of it. Will this impact how the doors open? Will I still be able to open them fully to remove drawers, ice, etc?

Asked 2 years ago by Anonymous.

• A:Answer I have the fridge installed in a built in area of cabinets. The fridge has to stick out the width of the door in order to open freely. The door swings out so you will need the room for the hinge to operate properly in order to open the door wide enough.

  Answered 2 years ago by HscottVerified Purchase

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Q: QuestionHow do I remove the “Chang Filter” message from my refrigerator display without having to do it - change filter, because it’s not hooked up to water? I don’t want to see message anymore. Thanks

Asked 2 years ago by Sharon8.

Q: QuestionDoes this come with one scoop or two? Mine only came with 1 and it seems odd since both ice covers have a slot for a scooper.

Asked 2 years ago by Haolie.

• A:Answer It was only one for us too.

  Answered 2 years ago by MattVerified Purchase

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Q: QuestionHello, I own this refrigerator. We don’t have it hooked up to water. We don’t use any of the water features. Do I have to change the water filter every 6 months for the refrigerator to function properly being we don’t have it hooked up to water?

Asked 2 years ago by Sharon8.

Q: QuestionCan you adjust door stop on model RF23A9671SR/AA to 90 degrees? If so, how? Thank you!!

Asked 2 years ago by Diamonds.

Q: QuestionWhat is the nameplate amperage for this fridge?

Asked 2 years ago by 1db2.

• A:Answer Hi 1db2, We appreciate your question about the ampere rating of this Samsung refrigerator model. The ampere rating for this refrigerator is 10 amperes. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI know that the Bespoke fridges have removable panels, but what option exists for repairs when the front of a door is damaged and/or the touchless finish is impacted? Through a series of events, we have a ding in one door face, 3 inch scratch in another

Asked 3 years ago by FridgeLover.

• A:Answer Greetings, We appreciate your question about the door of your Samsung refrigerator. To better assist you with this, feel free to contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You can provide this reference number 1145035388 and it will help our team pull up your information. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the exact max height of the fridge? What is the height to the top of the doors and what is the height to the top of the door hinge?

Asked 3 years ago by tnvwg.

• A:Answer Greetings, Excellent question! tnvwg, The dimensions (WxHxD with hinges and doors): 35 7/8" x 71 7/8" x 28 1/2" and the dimensions (WxHxD without hinges and door): 35 7/8" x 70 3/4" x 24" Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionHow much space is needed behind the fridge for the electrical cord?

Asked 3 years ago by NeedToKnow.

• A:Answer Greetings, Glad you asked about the required clearance for electrical cord. Allow 1" minimum clearance at rear for proper air circulation and water/electrical connections. For more information about the installation specification, you can check this Samsung link: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/RF23A9671SR_v6.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this dispense water only or water and ice?

Asked 3 years ago by ERS.

• A:Answer Both ice and water

  Answered 3 years ago by workmanVerified Purchase

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Q: QuestionHello, Can you purchase a flip up butter dish for this model that’s usually in refrigerators? Sometimes they call it the dairy compartment.

Asked 3 years ago by SharNorwalk.

• A:Answer According to the link provided here, the butter dish is no longer an available part.

  Answered 3 years ago by Anonymous

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