“We had this dishwasher for a few weeks and am confused, the auto release dry is a cool feature but the door just falls all the way down. And the dishes are wet whether we use auto release or not. It seems like it isn't drying at all. Is that right?”
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Sorry, there was a problem. Please try again later.Greetings! It sounds like you're having a frustrating experience with your new dishwasher, and I can understand why that would be annoying. We are here to help. The auto-release dry feature is designed to improve drying by allowing steam to escape and air to circulate better, but if your dishes are still coming out wet and the door is opening fully, it might not be working as it should. There could be a few reasons for this: 1. Installation Issues: Sometimes, if the dishwasher isn't installed correctly, it can affect its performance. It might be worth checking that it's level and properly aligned. To guide you with this, I have shared a Samsung link below. Level your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/ In addition, check the hinges and springs to make sure that they are not damaged. A damaged hinge(s) and or spring(s) will lead to what you are experiencing and an authorized service technician will need to visit. 2. Loading: How dishes are loaded can affect drying. Ensure that the spray arms aren’t blocked and that there’s enough space for air to circulate the dishes. I have shared this model's user manual link below. Please visit the link and turn to pages 17 - 20 for guidance in loading the racks. https://downloadcenter.samsung.com/content/UM/202407/20240725150331825/North_America_DW5000C_WEB_DW0003_English_240710.pdf 3. Rinse Aid: Using a rinse aid can help with drying by reducing water spots and improving the drying process. Using the same user manual link shared earlier, please turn to page 49 for things to check out to help with your experience of dishes not drying. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147390657 to help our team pull up your information. Leo
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