“We were moving this fridge and this piece broke off on the bottom. Can you tell me what it is and if it's important?”
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Hello. Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker part is broken. I am sorry to learn about it. Regarding your concern, for us to be able to assist you further on the specific pieces that are broken, which is not stated. I suggest you check this picture of your refrigerator, and please do contact us so we can help you with the broken piece. Here is the link to the user manual for the picture of this refrigerator. Please go to page 17. https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144382843 ^Camille
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