“My refrigerator was just installed about 2 hours ago. The freezer is already really cold, but the fridge has not started cooling down yet. I doubled checked all the settings and they are correct. How long did it take your fridge to get cold?”
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Hi Kim, Thank you for reaching out, and we hope you are in good health. We are glad that you have decided to go with Samsung - 28 cu. ft. Large Capacity 3-Door French Door Refrigerator with AutoFill Water Pitcher - Stainless steel. It can take up to 4 hours for the control panel to display the temperature you set and up to 28 hours for the refrigerator to achieve that temperature (if the doors are not opened). I have shared a Samsung link below that can help you with cooling issues if the 28 hours have passed and your refrigerator isn't cold yet. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough I have also shared the user manual link below. Please access the link and turn to page 57 if additional steps are needed. https://downloadcenter.samsung.com/content/UM/202007/20200721031931478/DA68-04012L-00_FDR_RF6000T_ND__EN-MES-CFR_USA.pdf Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) year parts and labor. Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing). Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only. Please click on the link for complete details of warranty coverage. https://www.samsung.com/us/support/service/warranty/RF28T5021SR/AA Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144714495 Leo
Sorry, there was a problem. Please try again later.Top and bottom took about 6 hrs to cool to temp set but was told could take up to 48 hrs by techs who installed it
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