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Thanks so much for asking about this! The shape and size of the ice that is produced cannot be changed as it is formed by the tray the water freezes in. For refrigerator models that have an external ice dispenser, crushed ice can be dispensed, but the ice in the bucket remains unchanged. However, I would still like to provide this link (https://bit.ly/3eIjlDF) that I believe will help to resolve the issue of the ice clumping up around your ice maker. ^Jecca
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