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I'm happy to help with this! When you set the temperature (by tapping the fridge or freezer button) the set temperature is only displayed for a moment before the current internal temperature is displayed. If your refrigerator has just been installed (or powered off for any length of time) we recommend allowing up to 48 hours for it to fully cool to the set temperature. However, if it has been longer than that, and your freezer is still not cooling, you can follow the steps in this link: https://bit.ly/2RZ5mjM. ^Jecca
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