“We just got our new fridge and have had it for 4 days now. All the ice that has been produced are in blocks of ice, and not individual cubes. Don't see other reviews with this issue. Why is this happening and how can this be resolved? Thank you.”
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We haven’t had this problem. Does your iceblock have the cubes embedded on one side? If so, check the shutoff mechanism…
Sorry, there was a problem. Please try again later.Greetings! Congratulations on your new refrigerator. We are here to help with your concerns with the ice maker and the ice it has made. I have shared a Samsung link that will help with your concern about the ice. Ice maker makes small, cloudy, dirty, or clumped ice: https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144968161 and it will help our team pull up your information. Leo
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