Questions & Answers

Q: QuestionRegarding the beverage center door, when the small outer door is not shut all the way, should the door alarm go off? We are finding this is not happening. When the other doors are left open, we received a notification, but not on that small outer door.

Asked 3 years ago by prdtxsmom.

• A:Answer Small door can be open for a while and no alarm or notification will send

  Answered 3 years ago by AlexVerified Purchase

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Q: QuestionCan I watch tv on fridge from my iPhone

Asked 3 years ago by Raj.

• A:Answer Yes

  Answered 3 years ago by Alex

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Q: QuestionDoes it have a shabbat mode/ how can I turn off the interior lights temporarily?

Asked 3 years ago by Anonymous.

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 29 cu. ft. Smart 4-Door Flex™ refrigerator with Family Hub™ and Beverage Center if this has sabbath mode and if the lights can be switched off. Regarding your concern, there is no sabbath mode on this refrigerator. For the interior light, this is automatic; we do not have the option to switch it off. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/29-cu--ft--smart-4-door-flex--refrigerator-with-family-hub--and-beverage-center-in-stainless-steel-rf29a9771sr-aa/#specs Also, here is the link to your user manual for further assistance. Please go to page 39. https://downloadcenter.samsung.com/content/UM/202108/20210824181537497/DA68-04023J-02_MANUAL_USERS_EN_MES_CFR_RF9000A_F-Hub.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144668850 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: Questiondoes the fridge lock

Asked 3 years ago by essenze.

• A:Answer Hi essenze, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 29 cu. ft. Smart 4-Door Flex refrigerator with Family Hub and Beverage Center - Black stainless steel. The refrigerator does not have a physical lock for the doors. What the refrigerator has is a lock for the family hub. I have shared Samsung links below for additional context. https://www.samsung.com/us/support/answer/ANS00035741/ https://www.samsung.com/levant/support/home-appliances/what-is-child-lock-feature-in-samsung-refrigerator/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144578199 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWould this refrigerator fit snug in a 71" opening or will not fit at all ?

Asked 3 years ago by ambiance.

• A:Answer It would be very snug. We had to move the cabinet up about 2 inches and we were sitting at about 69 1/2 inches.

  Answered 3 years ago by JulieR

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Q: QuestionDo you manually put water on the pitcher or it gets filled with water automatically?

Asked 3 years ago by Anonymous.

• A:Answer It gets filled automatically, you need to turn that feature on from fridge settings.

  Answered 3 years ago by NidoVerified Purchase

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Q: QuestionDoes the Samsung 29 cu ft Smart Door Flex refrigerator with Family Hub and Beverage Center come in Navy Steel?

Asked 3 years ago by Angela.

• A:Answer Hi Angela. Thank you for reaching out regarding Samsung - 29 cu. ft. Smart 4-Door Flex refrigerator with Family Hub and Beverage Center if this comes in navy steel. Fingerprint Resistant Black Stainless steel Stainless steel I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/refrigerators/4-door-flex/29-cu--ft--smart-4-door-flex--refrigerator-with-family-hub--and-beverage-center-in-black-stainless-steel-rf29a9771sg-aa/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144535578 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this fridge compatible with Samsung Smart TVs?

Asked 3 years ago by John.

• A:Answer Hi John, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 29 cu. ft. Smart 4-Door Flex refrigerator with Family Hub and Beverage Center - Stainless steel. This refrigerator can connect only with Samsung Smart TV 6400 series or higher models released since 2015. Please check the model name of your TV. I have shared a link below that you can follow to screen mirror your TV with your family hub on your refrigerator and vice versa. https://www.samsung.com/us/support/answer/ANS00049765/ I have also included the user manual link below. Please go to the link and turn to pages 42, 44, 70 for Family Hub and SmartThings information. https://downloadcenter.samsung.com/content/UM/202108/20210824181537497/DA68-04023J-02_MANUAL_USERS_EN_MES_CFR_RF9000A_F-Hub.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144370812 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDelivery of fridge is done with doors attached or they can remove door to bring in home ? My main door is 33” wide so want to know how delivery and install works.

Asked 3 years ago by mjoshi.

• A:Answer Hi Mjoshi. Glad you asked about the refrigerator and if the refrigerator doors can be removed before delivery. The doors can be removed and for further details about the delivery and installation, please get in touch with Bestbuy (888) 237-8289 H.24 Hours a Day. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a warranty for Family Hub?

Asked 3 years ago by KIM.

• A:Answer I have my own home appliance warranty/insurance and got Geek Squad protection on the Samsung just in case there are any issues I may run into down the road.

  Answered 3 years ago by k1aceVerified Purchase

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Q: QuestionDoes this product work with Google Home

Asked 3 years ago by Arondero.

• A:Answer You can add it as a device by linking your Smart Things account, but the fridge does not integrate the "OK Google" functionality the same way it does the Alexa

  Answered 3 years ago by AnnaFangorsomethingVerified Purchase

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Q: QuestionWhat are different ways to place the inside shelves? I feel I am not using my space correctly . Example for my 2 gallon of milk zi have to slide half the glass shelf . That means since i’m sliding the glass halfway losing half shelf space,

Asked 3 years ago by Anonymous.

Q: Questiondoes anyone know any company or individual that works/knows something about the computer (door hub) on a Samsung refrigerator? I live in Lancaster, Ohio

Asked 3 years ago by Norman.

• A:Answer No but when you connect your phone to it your Bluetooth to Samsung. It’s great.

  Answered 2 years ago by LeeotisM

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Q: QuestionIve noticed that sometimes the small Camera door does not close and when I close the other side of the refrigerator it hits the camera door. how can I prevent this from happening and damaging the camera.

Asked 3 years ago by Alex.

• A:Answer Hi there, Alex! It sounds like the doors on your refrigerator need to be properly adjusted. But not to worry, I've got just what you need. This link (https://bit.ly/3u9w0FE) can walk you through step by step how to do this. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionI don't want to run water to the fridge... is it possible to just remove the ice trays and use that for additional freezer space?

Asked 3 years ago by Sean.

• A:Answer Yes, the ice makers can be turned off completely and trays removed.

  Answered 3 years ago by Cooke87Verified Purchase

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Q: QuestionIs this fridge fingerprint resistant stainless?

Asked 3 years ago by Finish.

• A:Answer No, not really

  Answered 3 years ago by MikeVerified Purchase

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Q: Questionmy door to the kitchen is 30" w , will it fit after removing the doors.

Asked 3 years ago by Greville.

• A:Answer Either main door or interior Door has to be wide up to 34-36 , unless you remove the fridge door and see if it’s fit since fridge depth is 33” , they brought my fridge through patio sliding door cause my front door was 34” wide and didn’t want to take risk.

  Answered 3 years ago by JaynykVerified Purchase

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Q: QuestionIs the hub compatible w/ Apple products?

Asked 4 years ago by Stevo.

• A:Answer Great question, Stevo! While the Family Hub is designed to be cross-compatible with other manufacturer's smart devices, we are not able to confirm full functionality of all features when using non-Samsung devices. For more information, you can contact our dedicated SmartThings team through 866-813-2404. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do I download the user manual for the HUB only? Ours came with a manual on all the workings of the HUB but it is lost..

Asked 4 years ago by Dana.

• A:Answer Hi Dana! We're happy to help with this. Samsung provides all of our manuals on the Samsung website. But I can also provide this direct link (https://bit.ly/2Xxwpp5) to the user manual for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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