“After installing a surround sound system to my Q70T using ARC I still do not have the SS system as an option under the sound output options. Help?”
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Hi there, I'm sorry you are having an issue. The soundbar should identify a Dolby signal coming from the TV via HDMI ARC. I would recommend contacting the Samsung Support center and they can work step by step with you to try to correct this issue. Please reach out to Samsung Support via any of these options: Phone: 1-800-SAMSUNG Available 8 AM - 12 AM EST 7 days a week LiveChat or Text: https://www.samsung.com/us/support/contact/ Facebook Messenger: https://www.facebook.com/samsungsupport Twitter: https://twitter.com/SamsungSupport The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/ ^Jeremy
Sorry, there was a problem. Please try again later.Make sure input on the soundbar is on D.IN, then in tv setting (if using a Samsung) chose tv + surround. If its not a Samsung, I have always found it best to use a optical cable and not rely on the audio return channel
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