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Hi Mark - Here are a few things you can check to resolve the ARC issue you are experiencing with your Q700A Soundbar: 1) Make sure the TV has the latest software version 2) Try setting the digital audio output setting on the TV to PCM 3) Try a different HDMI cable. The cable should be a high-speed HDMI cable capable of 4K/30Hz If you need additional help, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available 8AM -12AM EST, 7 days a week. ^Gina
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