“Hi, when the convection fan is supposed to turn on? It doesn't seem to be turning on in any settings. Let me know please, thank you.”
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Hi there, Thank you for reaching out to us. Let us help. Below is a guide on how to use the convection cooking and what to do if the convection fan is not working. Please turn to pages 22 (Convection cooking) and 47 (The convection fan is not working) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf Should you have any other queries, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1152200340) when you message us so our team can retrieve your information. Thank you. Nicole
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