A:AnswerHello,
We understand that you want to know how to use the grates or griddles properly. We'll be delighted to assist you with your query.
As per checking, the griddle does not need to be seasoned anymore as it has a protective coating around it; however, it wouldn't hurt to season the grill to help the coating it already has.
The griddle may also discolor over time as it becomes seasoned with use.
Thank you!
-Angelica
A:AnswerIt’s tricky because it says to hold for 3 secs. Don’t do that just press and release the settings button and then type in your current time and press release settings button again.
A:AnswerHi Renee,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel.
I have shared a Samsung link that will guide you in cleaning your cooktop well.
https://www.samsung.com/us/support/answer/ANS00049945/
I have also shared a link to clean the oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144667632
Leo
A:AnswerAllows you to turn on oven remotely (on the way home with a pizza to bake and need it preheated?) and give you usage data like when it’s time to clean it. (And by clean it, I mean to push the buttons so it cleans itself. Lol)
A:AnswerBoth are great questions, Phoebe! This model offers two separate buttons on the control panel for standard bake and convection bake. This means you can choose whichever you want each time you use the oven. The self clean option on this model is a high heat self clean, though we do have many models with a steam clean feature as well. ^Jecca
A:AnswerHi there,
Yes, this model does support Shabbat/Sabbath mode. When enabled, it allows the oven to operate in a way that aligns with Shabbat observance by disabling certain automatic functions, such as lights, tones, and display changes during use.
For step‑by‑step guidance on how to use this feature, you can review the user manual here and refer specifically from pages 28-29:
https://downloadcenter.samsung.com/content/UM/202606/20260611105451224/O_01._DG68-01339A-09_NX60A6511SS_AA_EN.pdf
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
A:AnswerHello poke,
For Samsung ranges, the oven vent is usually located at the rear of the cooktop, just below or behind the control panel (backguard). This design allows heat and airflow to safely escape while the oven is in use, so it’s normal to feel warm air in that area during cooking.
Thank you for allowing us to assist you today!
Nicole
Samsung Care
A:AnswerHello Batya,
Yes, the range does include a child safety feature (Control Lock), which helps prevent unintended use of the oven and control panel. When activated, it disables the control buttons so settings can’t be changed accidentally. Additionally, during certain functions like self-cleaning, the oven door locks automatically for added safety.
Your business truly matters to us.
Nicole
Samsung Care
A:AnswerHello skigj,
Yes, this Samsung range includes a lower storage drawer designed to hold cookware and oven accessories when they’re not in use. It is not a warming drawer, but a convenient space for storing items like baking sheets, pans, or racks.
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
A:AnswerDear William,
We understand how it feels when your Samsung range suddenly shows a code while you're in the middle of using it.
The C-F2 code usually means the range isn’t communicating properly inside between the control panel (the buttons you use) and the main control or temperature sensor.
You can explore the full guide here:
Samsung range codes and what they mean: (Page 49)
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Please keep this reference number for your records: 1152613152.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
A:AnswerHi there,
Yes, this model includes an LP conversion kit. There’s no need to replace the regulator. You can switch it to LP by flipping a small internal part, which is a standard step in the conversion process.
You can refer to page 19 of the installation manual for more details on converting to LP gas:
https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf
Proper conversion involves changing the burner jets and adjusting the regulator, so it’s best to have a qualified LP gas installer handle the job.
Hope this helps!
Jeffrey
Samsung Care
A:AnswerHi there, you can follow the guide below for step-by-step instructions on how to set the clock on your Samsung range:
https://www.samsung.com/us/support/answer/ANS10006846/
We’re glad to help bring clarity to this.
Khristine
Samsung Care
A:AnswerHi there,
This model includes built‑in Wi‑Fi connectivity. You may refer to the product page below:
https://www.samsung.com/us/cooking-appliances/ranges/6-0-cu-ft-smart-freestanding-gas-range-with-no-preheat-air-fry-convection-in-black-stainless-steel-sku-nx60a6511sg-aa/
Hope this helps!
Jeffrey
Samsung Care
A:AnswerHi there,
Knowing the gas line setup for your range is important.
There is no specific size listed for copper gas lines in Samsung documentation, but the standard gas supply requirement is a 1/2-inch inner diameter, which is commonly used in residential installations.
We recommend having a professional handle the installation to ensure everything is set up properly.
Hope this helps!
Jeffrey
Samsung Care
A:AnswerHi there,
Thank you for reaching out to us. Let us help.
Below is a guide on how to use the convection cooking and what to do if the convection fan is not working. Please turn to pages 22 (Convection cooking) and 47 (The convection fan is not working) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you have any other queries, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1152200340) when you message us so our team can retrieve your information.
Thank you.
Nicole
