A:AnswerHi SGF1899,
We are disheartened to know that the control panel isn't working as intended after a power outage. The experience is not what we expect for our customers.
You will find the Samsung link I have shared helpful below.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number 1144830818 and it will help our team pull up your information.
Leo
A:AnswerHi Mungo.
Thank you for reaching out regarding your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle if a propane conversion kit is included with this range. Regarding your concern, a propane conversion kit is included with this range.
I suggest you check this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-integrated-griddle-in-stainless-steel-nx60a6111ss-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144523010
^Camille
A:AnswerHi Aiden,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless steel.
You can monitor the on/off status of each cooktop burner, but you wouldn't be able to turn the burners off remotely. I have shared the user manual link below. Please access the link and turn to page 30 for smart control.
https://downloadcenter.samsung.com/content/UM/202105/20210525183514466/NX60A6111SS_AA_DG68-01341A-02_EN-MES-CFR_210511.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144513110
Leo
A:AnswerHi Baker75.
We really appreciate you sharing your experience with your Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle having sounds during preheating. Thank you for loving the product. Regarding your concern, that noise is normal as the oven is functioning.
I suggest you check this link for the normal sounds that the range would have.
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144376865
^Camille
A:AnswerHi LO,
We are glad to know that you are interested in our Samsung range. We are happy to receive your question about the Samsung range. Great news, most information codes on a range can be cleared with a reset. However, some error codes may require additional steps to get the problem solved.
Please see the below link that might help resolve these inconveniences. (Click Err image):
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144244280
Thank you for choosing Samsung. Have a great day.
-Trisha-
A:AnswerThanks so much for asking, Poptoh! We do not recommend placing the cooktop grates in the dishwasher. However, I can provide this link (https://bit.ly/3ndriVP) that has detailed information on how we recommend cleaning the cooktop and grates. ^Jecca
A:AnswerHi there PJ! We're sorry to hear about the trouble you're experiencing with your range. While it is likely that the pie has caused the oven to stop heating, a certified technician would need to inspect the unit to be sure. I recommend using this link (https://bit.ly/2ZOyjDe) to locate an authorized servicer near you. ^Jecca
A:AnswerGreat question, Chris! This gas range comes set up to use natural gas. However, it does also come with an LP (liquid propane) conversion kit. This kit includes everything needed to convert the range to use propane. Samsung does recommend using a licensed professional to perform the conversion due to the many risks associated with gas and propane. ^Jecca
A:AnswerThanks so much for asking! This model does not have a self clean feature. However, we have included recommended steps on how to clean the oven beginning on page 32 of the user manual (https://bit.ly/3Ch5ddh). ^Jecca
A:AnswerThanks so much for asking, Lola! To help with this, I'm providing this link (https://bit.ly/3Ch5ddh) to the user manual for this model. Page 14 has a diagram of all the parts of the range. The broiler burner is labelled as number "07". ^Jecca
A:AnswerI'm happy to help with this! First, I'm providing this link (https://bit.ly/3yOfhIE) to the installation manual for this model. Page 10 has detailed information about what is included with the range, as well as what things you'll need. ^Jecca
A:AnswerHello paul, this model range (NX60A6111SS) does not offer the self cleaning feature. We manufacture many different ranges with different features. Please visit your local home improvement store or our website Samsung.com to ensure you get the best range for your home. Thank you for choosing Samsung. ^Lena
A:AnswerIt sure does! In fact, currently all Samsung gas model ranges come with a compatible LP (liquid propane) conversion kit. However, Samsung does recommend using a licensed professional to perform the conversion as there are many risks associated with gas and propane. ^Jecca
A:AnswerHello, here is a link to the user manual on page 29 to support your concerns on muting the alarm sounds with the range (https://bit.ly/3Cqgys4). We thank you for being a Samsung customer. ^Lena
