Questions & Answers

Q: QuestionThe clock will no longer sync to cell using Smart things or allow me to reset manually. I tried to sync then tried to set it manually per the manual. After pressing the clock on the range, the time only allows me to go up to 5. I am connected to wifi

Asked 4 years ago by DACleve.

• A:Answer Hi there DACleve! To help with this, I recommend reaching out to our dedicated SmartThings team at 866-813-2404. This team will be able to troubleshoot the connection issues you're having, as well as assist you with getting your clock set and synced the way you want it. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan this range be converted to liquid propane and if yes what conversion kit is needed?

Asked 4 years ago by Dawn.

• A:Answer Ask best buy I believe everything for conversion for the stove it's self is included.

  Answered 4 years ago by JoJoVerified Purchase

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Q: QuestionIs the oven self cleaning?

Asked 4 years ago by BettyB.

• A:Answer No

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this range have a built in air fryer ?

Asked 4 years ago by Nivek.

• A:Answer Hey Nivek! This model is not listed as having an air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you set the clock on the stove? Power went out and cannot find paperwork to reset the clock. Thank you.

Asked 4 years ago by Bowlingmama.

• A:Answer relink stove your wifi service

  Answered 10 months ago by ChamaleHVerified Purchase

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Q: QuestionCan it be used with propane

Asked 4 years ago by Cj.

• A:Answer Hello Cj! Yes, this unit comes with an Lp conversion kit that allow you to use propane. ^Nic

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the app inform you when a burner is on or if gas is flowing to the cooktop?

Asked 4 years ago by Adam.

• A:Answer Great question, Adam! The SmartThings app does offer both oven and cooktop monitoring. This allows you to check the status of the oven, and monitor the on/off status of each cooktop burner. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this energy star qualified?

Asked 4 years ago by Sunny.

• A:Answer Hi Sunny, Thank you for asking if the Samsung range is energy star qualified. This model is not energy star qualified. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this stove self cleaning ?

Asked 4 years ago by Char.

• A:Answer No the oven is not self cleaning.

  Answered 4 years ago by MiabVerified Purchase

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Q: QuestionDoes it have broiler.

Asked 5 years ago by Kee.

• A:Answer Yes. It is inside the oven.

  Answered 5 years ago by Diiah

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Q: QuestionWhat are the required parts that come with this when purchasing? doesn't it just need to be plugged in into a outlet and it's good to be used?

Asked 5 years ago by KageU.

• A:Answer Thanks so much for asking, KageU! Because this model is a gas model, it will require a gas connection. This does add some steps to the installation process. I do have this link (https://bit.ly/2RsPYwl) to the installation manual for this model. Page 10 has a full list of what's included with the range. Also, pages 17-22 have step by step installation instructions. ^Jecca

  Answered 5 years ago by Samsung

  
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Q: QuestionIs this model self cleaning. If not what is a comparable model that is.

Asked 5 years ago by Jp.

• A:Answer No. Don;t like self cleaning. burn too much gas

  Answered 4 years ago by Awesome

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Q: QuestionWhen this would be available?

Asked 5 years ago by Spacedecorator.

• A:Answer Dear Valued BestBuy Client, To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes installation include removing the door handle so that it will fit through the door?

Asked 2 years ago by Sinjin.

This question was asked about the related product: Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Black

• A:Answer Dear Valued Best Buy Client, To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionHi, is the broiler powerful? What is the btu rating? Thanks

Asked 3 years ago by Vintner25.

• A:Answer Hi Vintner25, That's a great question! The four burners on this gas range have a combined power of 53,500 BTU. For more information on each burner's power, please refer to the table on page 16 of the manual: https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145123414) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: Questionhow to set time for this model ?

Asked 4 years ago by Andy.

• A:Answer I'm happy to help with this, Andy! First, I have this link (https://bit.ly/3Ch5ddh) to the user manual for this model. Page 15 has step by step instructions on how to set the clock. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs it possible to purchase a middle grate to use for the center eye when the griddle is not needed?

Asked 4 years ago by DACleve.

• A:Answer Great question, DACleve! This model does not have a compatible center grate that can replace the griddle that comes with it. However, we do have several models that come with both a grate and a griddle that can be switched out. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionJust had my new stove delivered. How do I change the time?

Asked 4 years ago by Time.

• A:Answer Just call

  Answered 4 years ago by GeorgiaVerified Purchase

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Q: Questionwhat is the height from the floor to counter top

Asked 4 years ago by Anonymous.

• A:Answer Hi there! I am able to provide the full dimensions of this model, which are: 29 15/16" W x 46 5/16"-47 1/16" (Adjustable) H x 28 11/16" D. However, these dimensions do include the top section where the control panel is located. ^Jecca

  Answered 4 years ago by Samsung

  
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