“When turning the oven on the broiler comes on, which is normal, but it does not turn off once the oven is at temperature and it overheats.”
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Hi vacpac, We understand that seeing the broiler stay on past preheat on your range is definitely something worth checking. The oven uses a sensor and control system like a “brain” to keep the temperature steady by adjusting the heat as needed. If it doesn’t adjust things properly, the top heater can make the oven hotter than it should. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10001298/ If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152528986 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care
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