We have had the range for a couple weeks and now the latches that connect the upper door to the lower door to the oven are not latching enough so that you can’t open the lower door.
I have searched for hours and can’t find anything about this issue. null

Question

We have had the range for a couple weeks and now the latches that connect the upper door to the lower door to the oven are not latching enough so that you can’t open the lower door.
I have searched for hours and can’t find anything about this issue. null

Samsung · Accepted Answer

Hi Bob,

If the door sections feel a little different than anticipated, it can simply be part of getting used to a brand‑new range.

You may notice that the lower door stays connected when you open it. Taking a moment to check the latch and ensure the door is properly seated can often make a difference. The guide below shares a few helpful tips to make sure the range door closes properly:
https://www.samsung.com/us/support/troubleshoot/TSG10007374/

If you need further assistance, you can connect with us through any of the options below:

1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Please have reference number 1152454244 ready when you contact us so we can assist you quickly.

We appreciate hearing from you, and Samsung truly values your business.

Jeffrey
Samsung Care

“We have had the range for a couple weeks and now the latches that connect the upper door to the lower door to the oven are not latching enough so that you can’t open the lower door. I have searched for hours and can’t find anything about this issue.”

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