“We have had the range for a couple weeks and now the latches that connect the upper door to the lower door to the oven are not latching enough so that you can’t open the lower door. I have searched for hours and can’t find anything about this issue.”
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Hi Bob, If the door sections feel a little different than anticipated, it can simply be part of getting used to a brand‑new range. You may notice that the lower door stays connected when you open it. Taking a moment to check the latch and ensure the door is properly seated can often make a difference. The guide below shares a few helpful tips to make sure the range door closes properly: https://www.samsung.com/us/support/troubleshoot/TSG10007374/ If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152454244 ready when you contact us so we can assist you quickly. We appreciate hearing from you, and Samsung truly values your business. Jeffrey Samsung Care
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