Questions & Answers

Q: QuestionHi, has anyone successful connected this oven with Wi-Fi or the SmartThings app? I followed the instructions on the SmartThings app but failed to connect. Wondering how to initialize the Wi-Fi configuration on this oven.

Asked 3 years ago by customer.

• A:Answer Hello, Thank you for reaching out. I understand you're having an issue connecting your over with the Wi-Fi or the SmartThings app. I do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01003481/ to guide you if you cannot connect to SmartThings. You may also check this link https://www.samsung.com/us/support/answer/ANS00088902/ as it has step-by-step instructions on how to use SmartThings Cooking. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144212670. -Noraina

  Answered 3 years ago by Samsung

  
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Q: QuestionSince there is no vent on this oven, where does the heat go? How is it vented?

Asked 5 years ago by Anonymous.

• A:Answer Vent is on the bottom of the oven. My oven is over a small drawer, so roughly 16" off the floor. I can feel the warm air where it comes out on the bottom.

  Answered 5 years ago by JOCO

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Q: QuestionIs this gas or electric. I need gas.

Asked 6 years ago by Howard.

• A:Answer Thanks for asking, Howard! This model is an electric oven. ^Jecca

  Answered 6 years ago by Samsung

  
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Q: QuestionWhy is no steam in steam bake or steam roast? I checked the water reservoir is full. Is it a malfunction?

Asked 1 year ago by Sue.

• A:Answer Sue, thank you for informing us that your steam bake or roast releases no steam. We are here to help. We recommend checking that the water reservoir is latched correctly if steam is not released. You can also adjust the steam to (LO, MED, and High) Please see page 29 under the "Steam baking and roasting" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/201904/20190417152823461/NV51K6650S_DG68-00855A-03_EN-MES-CFR.pdf Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: Questionis it 110 or 220 v

Asked 2 years ago by Anonymous.

• A:Answer Hi there, The unit is designed to handle up to 220V on a 20 amp connection. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: Questiondoes this plug in or needs to be hard wired? and if wired, can it share a junction box with the samsung induction cooktop?

Asked 2 years ago by jason.

Q: QuestionIs it noisy during the preheat or cooking?

Asked 2 years ago by Dennis.

• A:Answer Good day, Dennis. Yes, it will create a noise, but it is normal. While in use, a convection fan may automatically turn on and off, creating fan noise. This is not a system failure but normal operation. Have a wonderful day! —Vannesa

  Answered 2 years ago by Samsung

  
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Q: QuestionHow does steam function work?

Asked 2 years ago by Kai.

Q: Questionhow many amps does this oven need

Asked 2 years ago by Javier.

Q: QuestionHow do you get the descale light off?

Asked 2 years ago by Anonymous.

Q: QuestionAny plans on offering this in Tuscan SS?

Asked 3 years ago by Andy.

Q: QuestionAll of the Samsung appliances that I just purchased have blue as the LED on all displays except for the new wall over which has white LED. Is there any way to change this.

Asked 3 years ago by Display.

• A:Answer Thanks so much for asking. Currently Samsung does not have any range models that offer color changing displays. ^Jecca

  Answered 3 years ago by Samsung

  
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Q: QuestionI have an LG gas cooktop that sits above the cutout for the oven. The gas valve comes down on the back right. It looks like there’s room for that (from the side picture), but is there any way to confirm how much room is there? Thanks!

Asked 4 years ago by JWES.

Q: Question40 or 50 amp breaker?

Asked 5 years ago by Tuffer.

Q: QuestionCan you switch back and forth on which you choose with a touch of a button if you want either standard oven vs convection

Asked 5 years ago by Sharon.

Q: QuestionDoes this oven have a vent? does is blow back out the front into the kitchen or down or up and require a vent extending outside the house?

Asked 5 years ago by TLM.

• A:Answer No, this oven does not have a vent.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionWhat is the 110 cord on the oven for?

Asked 5 years ago by Greg.

Q: QuestionCan you air fry in this oven?

Asked 6 years ago by qwer.

• A:Answer No, you cannot air fry in this oven.

  Answered 6 years ago by CommunityAnswer

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Q: Questioncan this wall oven be installed under an existing gas cooktop? i have tried a few other brands and they are all to tall and hit the gas line/connection to the cooktop.

Asked 6 years ago by stiges.